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Lara Al-adwan, Call Center Operational Supporter

Lara Al-adwan

Call Center Operational Supporter

NBD BANK

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, HR Management
Experience
11 years, 10 Months

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Work Experience

Total years of experience :11 years, 10 Months

Call Center Operational Supporter at NBD BANK
  • United Arab Emirates - Dubai
  • My current job since July 2013

Handling the processing of 0 % installment plan
Attending to merchant and listening customer complains
Consolidation of monthly data for invoicing purposes.
Telemarketing
Selling Assigned Banks' Products
Dealing Customer from Corporate sectors
Assisting and Educating Customer on phone.
Storing each Customer Record.
Mailing, Calling, Inbound/Outbound
Presenting Report to HR Manager

Sales/Marketing Representative at NBD BANK
  • United Arab Emirates - Dubai
  • July 2012 to July 2013

On phone sales for Alico Metlife Insurance.
Selling Medical and Wealth Insurance.
Cross selling of critical illness, income protector plan & life insurance based on age.
Updating huddle boards with daily targets and achievements
Training of New Recruiters

Education

Bachelor's degree, HR Management
  • at All Dar University
  • January 2017

3

Diploma, Manigmant
  • at Aldar
  • June 2010

3

Specialties & Skills

Speaking Engagements
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Phone Skills
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Book Writing
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Speed Reading
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MS office , Project Management, Risk Management
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Customer Service, Business Communication, Drafting, Writing Business Proposals
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Phone Etiquette, Digital Marketing, Listening & attention to detail
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Resolving Conflict Issues, Patience, Diplomatic, Adjusting Environment,
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Teaching, Swimming , Driving , Hiking , Risk Taking,
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MS OFFICE
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Languages

English
Expert
Arabic
Native Speaker

Memberships

Organization for Social Development (OSD)
  • Assistant Program Coordinator for Early Year Education
  • January 2013

Training and Certifications

Early Childhood Education (Training)
Training Institute:
OSD
Date Attended:
February 2013
Duration:
75 hours

Hobbies

  • Reading Books, Novels,Short Stories, Newspapers, Watching Tv, Listening Music,Swimming, Biking
  • Child Caring, Early Education
    I feel proud to have awarded a best Social Worker back in 2011 working under an Organization for Social Development. I have also achieved a lifetime award as a Charity Fund Raiser back in 2013 for promoting Child Care Education.
  • Socializing, Writing, Travelling, Celebrating events, Participating Seminars, Social Educational Eve
  • Volunteering, Charity fund raising, Social Working