Project Sales Order Management & Customer Support Engineer:
Jengan LLC
Total years of experience :10 years, 9 Months
Selection of right Generator, capacity kVA/kW, UL 142 listed fuel tank, transfer pump, filters, flanges, silencer, muffler, spring AVM, battery (Lead acid & Nickle cadmium), cable, canopies, fan, control panel, breaker, ATS, UPS, synchronizing panel with open, closed, trolley mounted, truck mounted, containerized, customized.
Calculation related to load, circuit, transformer paralleling analysis, heat transfer, flow rates, air ventilation (Intake & Exhaust), back pressure, deration as per ambient humidity altitude
Tests related to single step load pick up, resistive, inductive/reactive, loading profile, locked motor, rise & dip of voltage, frequency, fuel pipe pressure, BMS signals, vibration, sound & noise levels, torsional analysis.
Compliance to governor class G1, G2, G3, G4, NFPA 110 Type 10, NR70, Dubai Civil Defense, Dubai Municipality, DEWA, seismic requirement, specific fuel consumption.
Provide technical product information support to mitigate challenges by performing system analysis, interpret data, design, layout drawings, analyzing BOQ specifications & schedules and providing written recommendations to ensure customer operations are performing at optimal levels.
Prepare proposal & quotation with quantity take off & man-hours pricing & budgeting for product lines. Prepare compliance statement for submittals.
Support Sales and Order Management Team to forecast and plan incoming customer purchase order, inventory shipments & revision requirements. Report business on open orders, backlog (Partial) and returns shipments.
Prepare work order for factory and support logistics for delivery by selecting container, audit packing list, provide country of origin & provide method statement for factory test. Coordinate with contractors to install & commission.
Investigate & resolve all shipping issues including short-ships, damages, mis-shipments and lost goods that prevents sales orders from generating invoices. Track orders and ensured delivery due dates are met.
Enters customer order data and billing information accurately and coordinate with Accounts to raise invoice.
After sale support for any discrepancies, warranty claims, assist for spare parts and O&M manual.
Database management by centralizing project related all documents to drive greater order accuracy.
Coordinated UAE product launch event for Mitsubishi (Generator) & Legrand (UPS) data centre 2020.
Brands: Mitsubishi (Sole-Authorized Distributors), Cummins, Perkins, Stamford, Kato, Kohler, SDMO, FG Wilson, CAT, MTU, Kirloskar, Leroy Somer, Meccalte.
Analyze work scope by performing site visit at bidding phase for review of the design and layout of the project.
Selection of standard or special products to meet customer & Project specification needs
Draft Techno-Commercial proposals for centrifugal pump systems includes booster, transfer, irrigation, circulation, chilled water, HVAC, pressurization, submersible, sewage, drainage and bore well vertical turbine pumps for projects. (Water entertainments, dewatering, sewage upgradation and storm water pumping stations, wastewater treatment, irrigation systems, high rise building, construction sites) and provide product description, catalogs, engineering drawings, wiring diagrams, and compliance sheets for approval.
Calculation related to hydraulic using IPC codes, friction losses and selecting pump duty points, pressure vessels, expansion tanks & accessories such as gate butterfly valve, mechanical seals, couplings, bearing, NRV, flexible connectors, strainer etc.
Attending technical meetings with consultants, contractors to explain products and services to customers. support trade shows and exhibitions.
Liaison with factory production engineer to check material availability and order execution process. (Assembly and fabrication of pumps and control panels)
Techno-Commercial vendor analysis. Audit purchase orders and its compliance with our submission.
Liaison with supply chain & procurement to prepare and place the correct order to vendors and follow up the shipment date of the materials required for system integration.
Brands: Biral (Sole-Authorized Distributors), American Marsh, Armstrong, Bomba Elias, Grundfos, Hydro, Kirlosker, KSB, Tsurumi, Wilo, Xylem.
Information & data analyzing, calculation on research results, strategic planning, reporting, requirements analysis, plant maintenance, utilities, energy audits and technical solutions.
Conducted energy audits for entire group which includes power plants (coal based thermal), cement plants, aluminium, fiber plants.
Conducted performance evaluation of compressors, pumps, cooling tower, boilers, turbines, DG sets, chillers, HVAC system, process fans and blowers.
Energy analyst responsible for developing (KPI) key performance indicators & efficient energy conservation proposals on energy consumption across the business. Also monitor its performance on a quarterly & annual basis.
Assisted in house energy auditors to perform mandatory energy audits & PAT. As per Bureau of Energy Efficiency (BEE).
Utilize business intelligence (BI) software for the data extraction & analysis for cement plants.
Design audit performed for installation of solar power panels at HO.
Quarterly performance report (QPR) for entire group business.
Preparation presentation and achieving of project process reports.
Information & data analyzing, calculation on research results, strategic planning, reporting, requirements analysis, plant maintenance, utilities, energy audits and technical solutions.
Conducted energy audits for entire group which includes power plants (coal based thermal), cement plants, aluminium, fiber plants.
Conducted performance evaluation of compressors, pumps, cooling tower, boilers, turbines, DG sets, chillers, HVAC system, process fans and blowers.
Energy analyst responsible for developing (KPI) key performance indicators & efficient energy conservation proposals on energy consumption across the business. Also monitor its performance on a quarterly & annual basis.
Assisted in house energy auditors to perform mandatory energy audits & PAT. As per Bureau of Energy Efficiency (BEE).
Utilize business intelligence (BI) software for the data extraction & analysis for cement plants.
Design audit performed for installation of solar power panels at HO.
Quarterly performance report (QPR) for entire group business.
Preparation presentation and achieving of project process reports.
Designed & production assembly unit work floor time study. (Defense used electronic equipment’s & voting machines.)
Online tenders published using SAP portal for purchase & procurement division.
Managed & delivered subjects - Thermal engineering I & II, parametric modeling, basic management skills & Auto CAD Lab.
Recruitment placement officer for final year students.
Leaded educational & cultural activities.
Power plant simulation (Software Ebsilon by Steag India) Heat exchanger design module - Pinch Analysis (Software Aspen), CTI (Software Cooling Tower Institute) Trained on boiler and turbine operational performance by Boiler India.com CATIA-V5-R15, Solid Edge 2D and 3D, Auto CAD from CADD Centre, Structural analysis (Software ANSYS) SeeNC Turn & SeeNC Mill. CRM tools, Microsoft office, Word, Excel, Power Point presentation, Outlook. Project report study (2013): Design & fabrication of automatic guided vehicle Presented state level technical paper on renewable energy sources. Organized Wheels 2012, an Auto Expo by mechanical department, SCEM in 2012. Industrial training on suspension spring by Lamina suspension spring manufacturing firm.