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Lavina Lobo, customer service agent

Lavina Lobo

customer service agent·Farah Experiences Llc

United Arab Emirates

Bachelor's degree, Business And Commerce

Work experience

Total years of experience: 5 years, 1 months

customer service agent

September 2022 - November 2022

Farah Experiences Llc

Abu Dhabi, United Arab Emirates

September 2022 - November 2022

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Front desk supervisor

January 2016 - November 2018

Puraniks Developers

January 2016 - November 2018

Puranik Builders Limited is a leading real estate company providing comprehensive residential
and commercial solutions across various categories.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

services provider

February 2014 - January 2016

Jupiter Hospital

Mumbai, India

February 2014 - January 2016

Jupiter Hospital is a multi-specialty, tertiary care Hospital that lays its foundation on a ‘Patient
first’ ideology. The hospital caters to all branches of medicine right from birthing and new born
care up to cancer and multi-organ transplants.
 Managing continuous patient & visitors’ volume. Greet and check-in patients, and
collect personal, medical, and insurance.
 Information, Schedule, reschedule, and verify patient appointments, schedule
appointments with Secondary care provider.
 Coordinate physician schedules and maintain patient flow by communicating
patient arrivals or delays.
 Use EMR software to manage patient records and files; reinforce and uphold
patient confidentiality as required by HIPAA and clinic.
 Manage office and medical supply inventories, receive deliveries and organize
supplies in stockrooms and exam rooms.
 Provide general administrative and clerical support beside preparing
correspondence document.
 Sort out emails and direct to concerned authorities.
 Monitor budget and billing payments
 Order medical and office supplies.
 Liaise with doctors and nurses to identify potential office dysfunctions.
 Arrange cleaning staff and emergency maintenance services as necessary
 Provide informative material for patients
 Facilitated daily administrative functions, including customer service, patient
scheduling, and inventory management.
 Collected patient co-payments and recorded payment transactions; obtain third- party
payer authorization for services provided and communicated outstanding
balances to insurance companies and patients.
 Ordered diagnostic tests and communicated results to patients.
 Greet and check-in patients, and collect personal, medical, and insurance information.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

Mumbai University

January 2012

January 2012

Bachelor's degree, Business And Commerce

India

courses: IATA  MS Office

Skills

Customer Service

Expert

Guest Relations

Expert

Admin Assistant

Expert

Front Office

Expert

Receptionist

Expert

CUSTOMER RELATIONS

Expert

MIS

Expert

REAL ESTATE

Expert

SALES

Expert

ADMINISTRATION

Expert

BANKING

Expert

BILLING

Expert

BROCHURE DESIGN

Expert

BUDGETING

Expert

BUSINESS PROCESS

Expert