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لين الجمل

Call Center Representative·Paltel

Jordan

Bachelor's degree, Computer Information Systems

Work experience

Total years of experience: 2 years, 2 months

Call Center Representative

June 2022 - July 2024

Paltel

Ramallah and Al Bireh, Palestine •Hybrid

June 2022 - July 2024

Provided technical and customer support via phone, email, and chat for humanitarian assistance systems
Handled user inquiries, troubleshooting requests, and service-related issues efficiently
Achieved high first-call resolution rate (~95%)
Documented issues and escalated technical cases when needed
Strengthened communication, problem-solving, and incident handling skills