Customer Service Officer (CSO)
Qatar National Bank
Total years of experience :2 years, 9 Months
May2011-To Date Qatar National Bank, Customer Service Officer (CSO), Sudan -Riyadh Branch (QNB First)
Assignments:
➢ Identify customer needs and refer customers to appropriate banking services.
➢ Applying KYC Theory&Customer's education.
➢ Handling & conduct all customer enquiries either on the branch or over the phone.
➢ Custodian of Branch CHQ books, ATM Cards&Return CHQ.
➢ Assess the viability and credit risk of business and consumer loan proposals and insure divert them correctly to the concern departments.
➢ Conduct foreign currency transactions for overseas and all payment methods processing.
➢ Reporting the suspected transaction to the branch manager and the concern department.
➢ Fraud analysis and contact customers if any.
➢ Open, close Corporate /Retail current and call Accounts.
➢ Daily update foreign currencies rate in the bank board.
➢ Cross selling of the bank different products.
➢ Handling Customer Service Supervisor (CSS) while his/her annual leave with full handling of responsibilities & authority.
Operation Assignments as following;
➢ Obtaining & verification of the account require documentation.
➢ In charge of dormant / disease account transaction / call account.
➢ Following all the report on monthly update reports of Dormant & inactive ACC at the branch.
➢ CHQ Clearing processor&Special clearing CHQ processer.
➢ Return CHQ delivery to customers, registering, reporting.
➢ Demand draft CHQ processer.
➢ Internal transfer processor.
➢ Performing customer signature scanning in the system.
➢ Input narration as per customer request.
➢ Fixed deposit ACC opening, maintain and updating customers with them Fixed deposit statues.
➢ Attending audit.
➢ Ensure adherence to cut-off times and deadlines.
Remittance department:
➢ Passing all the foreign exchange posting in system.
➢ Updating daily rate in the system (while handling supervisor tasks)
➢ Balance of exchange foreign currencies with the bank treasury department.
Dec2010-May2011 Qatar National Bank (QNB)
Customer Care Representative& Coordinator Sudan -Head Office
(CCR)
January2010-November2010 Kanon Hotel Group
Coordinator& Sales Executive (Commercial Department)
Following were my Assignments: • Supervising the reception team and provide assistance and info.
• Supervising the daily work and deftly delegating responsibilities is a challenge that needs patience and effective decision-making ability.
• Performing front as well as back of house duties for the satisfaction of every guest.
• Outstanding ability to perform several tasks at once.
• Kept guest's accounts and room availability records manually or using computers.
• Responsible for performing simple bookkeeping activities like balancing cash accounts.
• Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers.
• Accountable for reviewing accounts and charges with guests while checking out.
• Received and transmitted messages, using telephone and telephone switchboards.
• Claim & follow up outstanding payment on behalf of the Accounting department (especially with big clients)
• Prepare basic reports and submit it to the Accounting department.
• Attend morning brief meeting on behalf of sales department.
• Assisting supervisor/managers with their tasks as well as completing essential reports.
Other Working Experience
October2009-December2009 (Bahrain Air/Sudan)
Temporary Project Coordinator
➢ Excellent Customer Service Certificate Training
University: ➢ B.Sc. in Business Administration Sudanese College for Woman 2005-2009 Khartoum-Sudan