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Leila Biserovic, Google Cloud Trainer

Leila Biserovic

Google Cloud Trainer·Google Cloud Platform

Bosnia and Herzegovina

Master's degree, International Law

Work experience

Total years of experience: 9 years, 6 months

Google Cloud Trainer

January 2024 - Present

Google Cloud Platform

Barcelona, Spain

January 2024 - Present

• Developed and maintained comprehensive training materials for various Google
Cloud services, including presentations, hands-on labs, demonstrations, and
assessments.
• Delivered engaging and effective technical training sessions on Google Cloud
Platform topics, both in-person and virtually.
• Designed engaging and interactive learning experiences that cater to different
learning styles and technical skill levels.
• Collaborated with subject matter experts (SMEs), such as Google Cloud architects
and engineers, to ensure the accuracy and relevance of training content.
• Created and updated training documentation, including user guides, quick
reference sheets, and FAQs.
• Managed classroom environments effectively, ensuring a positive and productive
learning atmosphere.
• Maintained a strong understanding of the latest Google Cloud services, features,
and best practices to deliver up-to-date training.
• Managed the logistics and coordination of training programs, including scheduling,
registration, and communication with participants.
• Worked with external vendors or partners to deliver specialized training programs.
• Contributed to the development of the overall training strategy and road map.
• Traveled to client sites to deliver on-site training as required.
Company industry:
Business Consultancy Services

Sales Mentor

January 2024 - January 2024

Google Cloud Platform

Barcelona, Spain

January 2024 - January 2024

• Providing guidance, support, and coaching to salespeople in order to help them
enhance their sales skills, achieve their goals, and build a successful career.
• Sharing their knowledge, expertise, and industry insights with employees.
• Giving information about sales strategies, techniques, and best practices to help
develop a strong foundation in sales.
Company industry:
Business Consultancy Services

Business Development Representative

August 2022 - January 2024

Google Cloud Platform

Barcelona, Spain

August 2022 - January 2024

• Manage a portfolio of assigned accounts to identify high potential prospects
• Updating and maintaining prospect and customer data in Salesforce (CRM
database).
• Manage leads, contacts, accounts, opportunities and activities.
• Achieving SQO (Sales Qualified Opportunity) quota quarterly, and hit a target level
of activity daily and weekly.
• Understanding prospects pain points, gather technical requirements, correlate
business needs to available Cloud solutions (solution-selling) and build value for
next steps in the sales process.
• Daily tasks: cold calls, scheduling / attending meetings, networking, data extraction
and more.
• Working towards team and individual goals for key performance indicators like
productivity, conversion rates, opportunities and pipeline.
Company industry:
Business Consultancy Services
Job role:
Sales

Technical Support and Sales Representative

February 2022 - August 2022

GODADDY

Barcelona, Spain

February 2022 - August 2022

• Building rapport with clients and maintaining a working relationship
• Account management
• Product knowledge and troubleshooting
• Customer service
• Target orientated with sales and customer feedback
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

English Teacher

January 2021 - February 2022

Kids&Us,

Barcelona, Spain

January 2021 - February 2022

• Planning, preparing, and delivering lessons.
• Preparing teaching materials.
• Preparing and delivering lessons to improve students reading, writing, and
conversing skills.
• Developing educational content such as notes and quizzes.
• Managing interpersonal dynamics to ensure that the class is conducive to learning.
• Giving feedback at the end of my shift/day.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Customer Support Representative

January 2020 - January 2021

In Solution d.o.o,

January 2020 - January 2021

• Maintaining a positive, empathetic, and professional attitude toward customers at
all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and
complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Opened new accounts and documented personal, demographic, and payment
information in the system.
Company industry:
Telemarketing
Job role:
Customer Service and Call Center

Customer Service Manager Front

January 2019 - January 2020

Bo de Boqueria/Bo de Gracia,

January 2019 - January 2020

• Delivered scripted sales talks to customers reached via manual and automatic
dialing systems.
• Provided information about available products and services including membership
details and purchase advantages.
• Established excellent sales ability and strong interpersonal skills with a confident
and persuasive approach.
• Overcame objections using friendly, persuasive strategies.
Job role:
Customer Service and Call Center

Customer support representative

January 2018 - January 2019

M+ Group,

January 2018 - January 2019

• Manage large amounts of incoming phone calls
• Generate sales leads
• Build sustainable relationships and trust with customer accounts through open and
interactive communication
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file
documents
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Paralegal

January 2016 - January 2017

Law Office Tanović,

January 2016 - January 2017

• During the time I worked at Law Office Tanović as an Intern Paralegal, I was engaged
in investigating the facts about cases both civil and criminal while interviewing
clients, drafting pleadings, and briefing cases.
• My duty was also making deposition notices, writing reports, helping attorneys get
ready for a trial, and drafting purchase contracts.
Job role:
Legal

Education

University Pompeu Fabra

July 2020

July 2020

Master's degree, International Law

Spain

College of Law, American University

June 2019

June 2019

Bachelor's degree, Law

Bosnia and Herzegovina

Languages

English
Beginner
Spanish
Beginner
Croatian
Beginner