JUMIA NIGERIA- HR Coordinator & Talent Acquisition
Rocket Internet
Total years of experience :3 years, 7 Months
Rocket Internet- JUMIA NIGERIA- HR Coordinator & Talent Acquisition
Specialist. - June 2012 - Present.
In this role I have been a pioneer member of the HR team, building a team of uniquely talented
individuals. Attracting both local and international candidates as well as retaining them. Staffing
logistics; develop a fully functional Human Resource infrastructure.
Develop policies and procedures based on the law and align these policies to the company's long
term strategies.
• Hands on operational creation, and full implementation of Jumia resourcing strategy for a
healthy talent pool
• Ensuring integrity and consistency in recruitment processes across various departments
• Being a professional career brand ambassador to Jumia and the entire Ecommerce
industry
• Staff performance and grievance management.
• New starter and existing employee training and inductions.
• Development of initial KPI infrastructure.
• Representing the company at recruiting events such as job fairs and other events
• Need identification
• Talent Identification
• Talent Management
• Manage recruitment
• Draw up offer letters
• Negotiate salaries
• Daily Reporting to Co-founders
• Build employee contracts
• Employee on-boarding and induction
• Policy development and implementation
The Royal Bank of Scotland Group, United Kingdom (NatWest bank) 2011 - April 2012
Banking Advisor.
In this role, I have worked as an advisor here at the bank, helping customers with their finances and identifying right financial products to suit each customer's circumstance. My duties did
include but not limited to:
• Making highly visible impact on branch performance and making sales through excellent
customer service.
• Working effectively with the branch team to build stronger and more profitable
relationships with our customers, through the sale of products that meet our customers'
needs and excellent customer service
• Identify complaints and take ownership of complaints which can be resolved
immediately, in accordance with the group complaint handing standards.
• Coach and work with the Branch team to enhance their ability to develop leads and increase the quality and volume of referrals
• Take leading role in Branch daily/weekly meetings
• Attend daily preview/review CA team meetings and share best practice
• Managing my own diary ensuring I maintain a full diary of appointments or contacts to make with customers
• Generate leads through telephoning customers (warm calling)
• Check quality and potential of the referred customers prior to the customer meetings
(using data held on internal data-base)
• Maintain knowledge of the Bank's range of personal products and services
• Ensure paperwork is kept up-to-date e.g. faxes, referral of leads, logging concerns,
completing applications, monitoring progress of applications on behalf of customer,
managing their customer pipeline (e.g. future needs)
• Monitoring my own performance at regular intervals in a day and work effectively with the Branch team
• Consistently follow the Bank's key control, credit, cash, fraud and other operational
processes
• Demonstrating Helpful Banking behaviours
The Royal Bank of Scotland Group United Kingdom (NatWest retail banking) -2010-2011
Customer service officer.
• Responsible and accountable for pro-actively delivering outstanding customer service.
• Supporting the UK Retail strategy in becoming the most helpful and sustainable bank.
• Identifying sales opportunities and ways of growing quality revenue for the company through service.
• Constantly looking for innovative ways of doing things better by identifying process
improvements within my area of work.
• An ambassador of the Royal Bank of Scotland Group United Kingdom.
• Liaison with customers to ensure they have the right financial products to suit their needs.
• Participating in team based continuous improvement activity with customers at the heart of all thinking.
• Processing cash transfers and other transactions accurately and efficiently
• Team leader responsibilities and helping train new starters to perform excellently in their
new role
RAC MOTORING AND INSURANCE SERVICES United Kingdom.
Customer sales associate (1 June- September 2010)
In this role, I worked as a member of a team and also on my own, delivering first class customer
service whilst achieving targets and objectives. Responsible for meeting minimum standards of performance and achieving sales targets and objectives. Cross- selling a range of products and
services from within one product group by using sales techniques to respond to customer
requests. Processing membership related transactions correctly in line with FSA policies and procedures also cross selling insurance products.
UNIVERSITY OF WALES, NEWPORT.
International Orientation Assistant
Working with the international department at my university, I organized and co-ordinated
orientation programs for incoming students, performed administration roles (receiving phone
calls, dealing with student queries from different countries, handling files and data on software)
I was more like a student ambassador but working for the school.
• Maintain all relevant databases
• Organising and conducting induction programmes
• Working as part of a team who help and support new students settle in • Answering telephone calls and handling queries
• General administrative duties.
FOTOFAB INDUSTRIES, LIMITED (Intern-ship: )
Customer service and administrative assistant: • First point of contact to customers
• Handling customer calls and queries
• Cash handling
• Exhibiting excellent service procedure
• Ensuring customer satisfaction and professional service delivery
At the end of my intern-ship, I was recognized by the management team for my unending
commitment and dedication to customer satisfaction.
UNIVERSITY OF WALES, NEWPORT. MBA in Human Resource Management (Master in Business Administration) Modules studied include: people leadership and management, strategic leadership and business transformation, innovation, stakeholder management, operations management, financial management, human resource management, strategic marketing. Dissertation topic: The Impact teamwork on organizational performance.
COVENANT UNIVERSITY, NIGERIA. B.Sc Economics Modules studied include: Introduction to Macroeconomics, Introduction to Microeconomics, Petroleum economics, Health Economics, Introduction to Management, History of Economic Thoughts, Introduction to Accounting, Cost Accounting, Business Communications, Microeconomics, Communications Skills, Philosophy and Logic Macroeconomics, Mathematics for Economist, Introduction to Statistical Methods, Econometrics, Advance Econometrics, International Finance, Comparative Economics, Entrepreneurial Studies and Total Man Concept.
QUEEN'S COLLEGE, NIGERIA West African Examination Council (Equivalent to 'A' level standard) for subjects including: Economics, Mathematics, English, Accounting, Commerce, Government, Geography, Biology.