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Liju Jacob, ERP Implementation Consultant

Liju Jacob

ERP Implementation Consultant·Focus Softnet FZ-LLC

United Arab Emirates

Master's degree, Post Graduate Diploma in Management (MBA)

Work experience

Total years of experience: 18 years, 4 months

ERP Implementation Consultant

November 2021 - Present

Focus Softnet FZ-LLC

Dubai, United Arab Emirates

November 2021 - Present

• Orchestrated successful ERP system implementations, aligning with CRM, accounting, payroll, and user requirements.
• Collaborated with clients to assess and define critical business processes, policies, and procedures.
• Proactively resolved end-user reported incidents, scheduling system changes and providing permanent solutions.
• Conducted rigorous internal system acceptance testing for well-tested enhancements, exceeding business requirements.
• Employed tools and techniques to measure project performance, ensuring timely and high-quality deliverables.
• Developed clear documentation through spreadsheets, diagrams, and process maps to communicate business needs effectively.

Company industry:
Software Development
Job role:
Information Technology

Regional Sales Analyst (ME)

January 2019 - January 2021

BRASIL FOODS GMBH

Dubai, United Arab Emirates

January 2019 - January 2021

• Enhanced GCC GTM process by implementing process improvements, providing critical support to the distribution team in structuring procedures and reports to address gaps.
• Demonstrated financial acumen by quantifying impact through Cost to Serve analysis (Salesmen + Logistics), identifying and addressing key parameters.
• Coordinated route profitability analysis, incorporating metrics like minimum order value and visit frequency, ensuring alignment with the GTM strategy.
• Optimized routes across channels and distributions, considering Numeric Distribution, time in the mar ket, and volume dynamics.
• Evaluated and refined Key Performance Indicators (KPIs) for GCC GTM, ensuring effective presentations and consistent target achievement.
• Managed technical backend of Handheld devices, ensuring seamless daily operations and technological efficiency.
• Communicated crucial sales and stock information through the Halal Market Sales Dashboard & Stock Dashboard to internal stakeholders.
• Collaborated with IT for SAP changes, optimizing commercial operations across GCC distributions.
• Maintained accuracy of actuals for GCC Commercial KPIs in MEREO system, emphasizing meticulous data accuracy.
• Ensured precision in customer and material information in SAP across GCC, maintaining data integrity and relevance.
• Analyzed and prepared the weekly OTC Deck for corporate planning team, emphasizing precision and timely reporting.
• Evaluated Monthly KPI performance for GCC Sales Team, updating commission incentives payouts, and effectively communicating summaries to higher management.
• Drove performance improvement strategies, showcasing commitment to continuous team development.
• Identified and resolved issues, demonstrating problem-solving skills and providing effective solutions.
• Developed comprehensive team communications and information for meetings, promoting effective internal collaboration.

Company industry:
FMCG
Job role:
Support Services

Sales Analyst (KSA)

November 2011 - December 2018

BRASIL FOODS GMBH

Jeddah, Saudi Arabia

November 2011 - December 2018

• Implemented Business Module mapping into Handheld Environment for Salesman, Merchandizer & Manager roles.
• Analyzed and executed optimized salesmen route plans, ensuring maximum sales productivity.
• Created the GTM Daily Dashboard for real-time performance tracking, providing a valuable tool for the commercial team.
• Managed and ensured accuracy of Customer Master Data, driving process development for enhanced efficiency.
• Controlled and activated corporate-level product pricing discounts, promotions, and offers.
• Provided valuable support to management in analyzing and reporting Sales Key Performance Indica tors (KPIs).
• Developed tools and processes to enhance operational efficiency and boost sales team productivity.

Company industry:
FMCG
Job role:
Support Services

Product Manager

September 2010 - May 2011

Cavin Kare PVT LTD

Chennai, India

September 2010 - May 2011

• Participated in all stages of marketing activities, including market share analysis, advertising, dealer seminars, product evaluation, and competitive pricing studies.
• Gathered customer requirements, oversaw testing, and conducted continuous evaluations, making proactive adjustments to marketing approaches.
• Monitored market trends and competitor performance to update and enhance promotional strategies.
• Developed and executed action plans to increase market share and profitability.
• Directed planning and budgeting efforts to ensure effective resource allocation.
• Compiled product and customer data to generate informed profit projections.
• Thrived in a fast-paced, highly collaborative team, contributing to the development and prioritization of product features and building the product roadmap.

Company industry:
FMCG
Job role:
Management

Territory Manager

March 2007 - June 2008

ITC Limited

Bengaluru, India

March 2007 - June 2008

• Developed a sales strategy grounded in consumer buying trends and market conditions research.
• Forecasted sales and established effective processes to achieve sales objectives and related metrics.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Successfully managed and motivated the sales team, resulting in a 15% increase in revenue.
• Efficiently serviced 45 customer accounts, dedicating substantial efforts to prospecting new leads with a remarkable 40% conversion rate.
• Motivated and mentored sales employees, enhancing their presentation, negotiation, and customer relationship abilities.

Company industry:
FMCG
Job role:
Sales

Territory Supervisor

April 2006 - February 2007

ITC Limited

Bengaluru, India

April 2006 - February 2007

• Identified individual employees unique work styles and tailored management methods accordingly.
• Reviewed daily metrics of account executives to assess strengths and weaknesses.
• Transformed Bengaluru East territory revenue by implementing a strategic business development plan, elevating the region in company rankings.
• Maintained regular communication with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Conducted training or retraining sessions for more than 10 employees on products and sales strategies.

Company industry:
FMCG
Job role:
Sales

Territory Sales Officer

October 2004 - March 2006

ITC Limited

Bengaluru, India

October 2004 - March 2006

▪ Set and successfully achieved company-defined sales goals.
▪ Established and nurtured successful account relationships through rapport building and consistent communication.
▪ Increased profits by delivering excellent customer service, adhering to established guidelines, and auditing sales reports.
▪ Generated continuous customer referrals by providing exceptional sales support, maintaining consistent revenue, and improving market share in Bengaluru East.
▪ Prospected a minimum of 10 leads per week and actively pursued opportunities to convert potential connections into paying customers.

Company industry:
FMCG
Job role:
Sales

Education

BHAVAN'S ROYAL INSTITUTE OF MANAGEMENT

August 2010

August 2010

Master's degree, Post Graduate Diploma in Management (MBA)

India

Sikkim Manipal University

July 2004

July 2004

Bachelor's degree, Bachelor of Science in Information Technology

India

Skills

Negotiation
Expert
Negotiation
Expert
Marketing Operations
Expert
Marketing Operations
Expert
Market Research
Expert
Market Research
Expert
Merchandising
Expert
Merchandising
Expert
Promotions
Expert
Promotions
Expert
SQL
Intermediate
SQL
Intermediate
SALES
Expert
SALES
Expert
DASHBOARD
Expert
DASHBOARD
Expert
PROCESS DEVELOPMENT
Expert
PROCESS DEVELOPMENT
Expert
Project Management
Expert
Project Management
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
ACCEPTANCE TESTING
Expert
ACCEPTANCE TESTING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
Visual Basic
Intermediate
Visual Basic
Intermediate
Tally 9.0
Intermediate
Tally 9.0
Intermediate
HTML
Intermediate
HTML
Intermediate
SPSS Statistics 17.0
Intermediate
SPSS Statistics 17.0
Intermediate
Roadnet Territory Planner
Expert
Roadnet Territory Planner
Expert
MS Office 365
Expert
MS Office 365
Expert
Microsoft Power BI
Intermediate
Microsoft Power BI
Intermediate
Python
Beginner
Python
Beginner
Focus 9 ERP
Expert
Focus 9 ERP
Expert
CentraHub HCM
Expert
CentraHub HCM
Expert
CentraHub CRM
Expert
CentraHub CRM
Expert
SAP ECC ERP
Expert
SAP ECC ERP
Expert
Negotiation
Expert
Negotiation
Expert
Marketing Operations
Expert
Marketing Operations
Expert
Market Research
Expert
Market Research
Expert
Merchandising
Expert
Merchandising
Expert
Promotions
Expert
Promotions
Expert

Languages

English
Expert
Arabic
Intermediate
Hindi
Expert
Malayalam
Native Speaker

Memberships

Kerala Management Association

Treasurer

April 2009

Training and Certifications

Certifications
Fundamentals of Digital Marketing - Google

Hobbies

  • Online Courses
    I have gained more knowledge in areas which I am not aware of and was able to implement them in my professional career and add value.