Learning and Development Manager
Bahrain Duty Free
Total years of experience :19 years, 0 Months
Managing Learning and Development for over 400 duty free sales and management personnel. Planning and implementing the learning strategy across the organization. Conducting Training Needs Analysis. Improving the effectiveness of the performance management system. Implementing business continuity planning strategies.
Responsible for implementing the training process including Training Needs Analysis, preparing training proposals, designing and developing training materials, managing quality systems and procedures, supervising the Apprenticeship and OJT programs, managing and motivating the training team and providing expert support to the Customer Relationship and Projects teams.
Responsible for managing and coordinating, training needs assessment, content development and training delivery for various clients in the Middle East in various fields including construction, real estate, banking & finance, retail, trading and foreign service. Designed and delivered various management courses tailored to suit training needs in the Middle East. Effectively managed hundreds of courses with a training team of 6 full time staff and over 20 consultant trainers. Liaised with training partners and international awarding bodies for accredited and certified training. Created and implemented training quality management policies and procedures.
Key Clients personally trained: Kraft foods, Intercol, Unilever, Jawad Business Group, Investcorp, Agility, Landmark Group, Lulu Hypermarkets, YK Almoayyed, Al Safir Hotel, BRAMCO, Ministry of Works, Bahrain Municipality …and many more.
Was responsible for training needs assessment, content development and training delivery for various clients in the Kingdom of Bahrain in various fields including construction, banking, trading and foreign service. Designed and worked on various management courses tailored to suit training needs in Bahrain
Taught psychology theory and practicals to the post-graduate students of counselling psychology at the Darshan College and Research Institute, Bangalore, in the capacity of a visiting faculty
Designed and delivered training and development programs and modules for several MNCs and IT companies including Infosys, Wipro, Accenture, Maruti Suzuki, Columbia Asia etc. Training programs included basic and advanced modules on Communication, Leadership, Motivation, Business Etiquette, EQ, Team Building, Group Dynamics, Time Management, Planning, Prioritization, Counselling Skills, Interviewing Skills, Administrative and Secretarial Skills etc
Headed a team of 10 counsellors and 5 social workers in various social projects in the area of Disaster Rehabilitation, HIV Counselling, Empowerment of backward groups and counselor training with various collaborating organizations including WHO, UNICEF, NACO, Caritas, Oxfam, USAID, ICHAP etc.
• Worked directly under the direction of the Programme Director
• Was responsible for preparing periodic reports and presentations at national and international conferences
• Managed, supervised and trained counselors and social workers as per the requirements of the projects
