Lilibeth Munoz

Managing annual calendar for OA budget requirements and RERA
submission.
Aiding in the retrieval of service charge debt and preparation of collection reports; Supporting Community Manager in policy implementation.
Generating comprehensive dashboard reports to analyse financial and operational data.
Preparing necessary requirements for Mollak Budget review and submit them to the auditor.
Conducting thorough site walkthroughs for assigned towers with the site team.
Attending and addressing inquiries from owners and tenants on time.
Coordinating with site teams to resolve any operational/technical issues.
Ensuring building or community is meticulously maintained, including Common Areas.
Obtaining and upholding all necessary licenses as required by Dubai Land Department and RERA.
Adhering to all laws, decrees, regulations, policies, and directives governing operations.
Managing the snagging and handover processes for common areas.
Facilitating coordination of Defects Liability Period (DLP) activities with contractors.
Monitoring and fulfilling payment obligations to Service Providers and Utilities, staying within the allocated budget

• Preparation of requirements for Mollak Budget review and submit with the auditor upto issuance of service charge invoice through Mollak system.
• Initiates the uploading of budgets and other required documents into the Mollak system.
• Liase with the ERES Team on.matters pertaining to the issuance of invoice.
• Prepares monthly reports to be submitted to Boards and RERA.
• Do administrative task for Community Management section.

• Manage owner and tenant information. Ensure that owner and occupant database is accurate by updating all ownership transfers and contact details changes within 7 days of notice.

• Attends owners and tenants inquiries and escalates it to concerned personnel to closed it.

• Ensure responding to email, telephone and portal requests and address complaints within 48 hours and escalate in time to prevent formal complaints.
• Manage the annual calendar of OA budgets and assist the Manager in the completion of all tasks required to prepare the OA budget and RERA submission.
• Assist the Manager in the recovery of service charge debt and preparation of collection reports; assist manager to implement policy.
• Assist the Manager in the collation of on time inputs from respective departments for the preparation of monthly operational reports under the direction of the CM. Preparation of dashboard report to combine financial and operational reports.
• Assist CM with preparation of OA committee members meeting documentation and notices.

Duties and Responsibilities:
• Responsible for ensuring full compliance and implementation of the organization with the
requirements of Quality Management System, established procedures and Work Instructions.
• Manage QMS Audit of the Company.
• Conducts Systems audit based on ISO9001 Requirements.
• Do functions as a liaison to a Certifying Body.
• Monitors and prepares list of NCCAR’s arising from Internal Audit results as from Internal and External
complaints.
• Prepares Corporate and Departmental Quality Objectives Monitoring Report based on submitted
QMS reports, complaints and NCCAR file for review and approval of COO.
• Prepares QMS Monitoring report on Management Processes (Corrective & Preventive Actions MAI,
Handling of Customer Complaints.
• Provides inputs for the improvement of QMS.
• Initiates Management review meeting and prepares its minutes.
• Assists in the discussions of Operations Department particularly in the promotion of QMS.
• Conducts orientation to all personnel in relating to Quality Management System.
• Executive Assistant to COO. ( arrange meeting, send memo/minutes, travel arrangement, refreshments, meal, welcome visitors and reaponse to their querries etc.)
• Warehousing Inventory audit/checking every quarter or as needed.
• Train /orient all new hired personnel from managers to rank and file about company practice, profile and processes.
• Attend to customer complaint .
• Handle Logistics Assistant task if needed