Manager
Said Kob
Total years of experience :11 years, 5 Months
Planning and organizing the day to day, monthly and yearly operations in order to ensure all opportunities are matching the targets.
Maintaining electronic and hard copy filing system.
Perform data entry and scan documents.
Preparing reports, drafts, memos and emails.
Maintain office, kitchen and bathroom supplies for the company.
Meeting, greeting and assisting visitors.
Assuming additional responsibilities readily.
Manage diary and schedule all appointments.
Handling requests and queries properly.
Handle and resolve all customer complaints.
Set up and manage new accounts for new customers.
Managing plans for sale items, new collection, merchandising and occasional promotions.
Liaising with clients, suppliers and other staff.
Accounting, bookkeeping and maintaining bank records.
Checking and forwarding emails to concerned persons.
Maintaining attendance logs.
Controlling the training and development of the staff and reporting to management about performance and achievements.
Maintaining and increasing standards of customer service.
Maximizing Sales and profitability.
Providing the team with stimulating and supportive environment.
Driving team performance.
Assist other departments with overflow work.
Achieving monthly sales targets.
Monitoring and managing cash procedures and processes.
Managing inventory including procuring stock to maintain a healthy supply and turnover.
Maintaining outlets’ displays so as to stimulate customers, increase outlets’ footfall and customer purchases.
Engaging in casual dialogue with customers to establish rapport and customer loyalty.
Assuming additional responsibilities.
Assisting in building group cohesiveness.
Coaching, mentoring and motivating junior sales staff.
Closing and opening cash system plus finishing some reports sometimes.
Process merchandise returns and exchange.
Following up all cleanliness and servicing conditions.
Changing merchandising ideas after taking the permission of the manager in order to achieve our monthly sales targets and selling non-moving items
Managed the opening for both of the outlets (Mall of Emirates and WAFI mall).
Following up all cleanliness and servicing conditions.
Identifying current and future customer requirements by establishing report with potential and actual customers.
Maintaining cash reports and reporting to the management about performance and achievements of the staff.
Preparing statistics and products forecast for the fast, slow and non-moving items;
Responsible for checking incoming stocks and issuance of merchandise and displays;
File systems related to seasonal and yearly inventories;
Assuring that brand standards and guide lines of VM are implemented all time;
Receiving products, pricing, scanning and finishing with displaying all items.
Training and coaching the junior staff.
Liaising with clients, suppliers and staff.
Dealing with incoming emails, phones and faxes.
Assisting other departments with overflow work.
Maintaining attendance logs.