Lizzel Diaron

- Liaising with guest reservations using Sabre System, Comarch for their frequent flyer.
- To deliver exceptionally high standards of guest services and constantly enhance guest satisfaction
levels at the Etihad Premium Lounge in line with Etihad brand values and guest promise.
- To coordinate guest flow within the lounge and all guest related inquiries (flight information, flight
check in and flight boarding) in order to maintain highest service standards, on time performance,
safety and security.
- Ensure guest complaints and/or feedback are acknowledged promptly and subsequent action is
taken in compliance.
- Act as EY lounge ambassador providing premium services playing various roles such as
receptionist, concierge, hostess and attending to the guest needs as required.
- Plays an active role during delays and disruption liaising with guest response and operations whilst
ensuring that all premium guest are taking cared for in the most effective, timely and appropriate manner