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loai khaddash, Account manager

loai khaddash

Account manager·Unifonic

Jordan

Bachelor's degree, Business administration

Work experience

Total years of experience: 14 years, 7 months

Account manager

June 2019 - Present

Unifonic

Jordan

June 2019 - Present

• Develop business relationships to expand the company’s customer base and improve the existing business relationships and report pertinent data.
• Create exceptional sales pitches to prospective clients.
• Make 20+ outbound sales calls a day to actively make sales.
• Track activity, prepare and maintain records for sales leads and account status in the Customer
Relationship Management System (CRM).
• Identify key decision-makers within the targeted leads and facilitate meetings to begin the sales
process.
• Meet the monthly targets determined by sales management.
• Last relationships and regularly following up with existing clients via phone and email to cross-sell
and up-sell.
• Keep clients up-to-date with the latest products and sales information; renew contracts with clients
at set time intervals and maintaining clear client sale records in the database.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Work with a multi-disciplinary team of colleagues to develop effective solutions and close plans for
all qualified opportunities and drive their execution.
• Develop cooperative closing strategy and tactics with sales management.

Company industry:
Telecommunications
Job role:
Sales

Team Leader showroom

October 2017 - June 2019

Hilti

Amman, Jordan

October 2017 - June 2019

Duties and Responsibilities:
• Assist and support customers in the showroom on daily basis
• Fast action to support customers
• Introduce Hilti products and conduct demonstrations
• Achieve assigned targets
• Work according to the Global Process Management System of the company
• Billing and cash collection from showroom customers
• Communicate with warehousing all customers need
• Support team members to facilitate work and provide customers’ needs
• Helping with training and development
• Handling complaints (from both staff and customers)
• Financial responsibilities
• Ordering stock (where applicable)
• Helping with promotional events

Company industry:
Heavy Industry & Metallurgy
Job role:
Customer Service and Call Center

Customer service

December 2014 - October 2016

Hilti

Amman, Jordan

December 2014 - October 2016

Duties and Responsibilities:
• Delivers individual customer solutions by providing professional consulting and expert advice to product- and application-specific questions, whether on the phone, via e-mail and fax.
• Perform all customers requirement and info about stock and product availability.
• Perform the sales team orders and follow up the supply chain.
• Perform all complains (internal & external) within time frame of two days.
• Modify and fulfill customers base list by calling and surveying by phone call and online search.
• Sales lead for sales department based in customer needs and classification.

Company industry:
Heavy Industry & Metallurgy
Job role:
Sales

customer service

January 2014 - June 2014

Zain

Amman, Jordan

January 2014 - June 2014

customer service & indoor sales. (Contract Six Month’s)
Duties and Responsibilities:
• Perform all showroom activities (sales, complains, solutions… etc) Monthly Stocktaking and inventory for showroom.
• Tele sales and customer service center.

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

July 2007 - November 2010

Food and beverage

United Arab Emirates

July 2007 - November 2010

service.
Duties and responsibilities:
• Direct contact with customers and taking orders and providing satestfying service Solve the
customers complain instantly.
• Stuff duties distribution and manage their location based on daily activities.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Education

Philadelphia University

January 2013

January 2013

Bachelor's degree, Business administration

Jordan

Business administration

Skills

Sales

Expert

Management

Expert

Team Management

Expert

Human Resources

Expert

Customer Service

Expert

BILLING

Expert

CONSULTING

Expert

CUSTOMER SERVICE

Expert

EMAIL

Expert

FAST

Expert

FINANCIAL

Expert

FRAMING

Expert

INVENTORY MANAGEMENT

Expert

SALES

Expert

sales skill

Expert

Sales

Expert

Management

Expert

Team Management

Expert

Human Resources

Expert

Customer Service

Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

football
Running
Swimming