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Loai omar hmad Ramadan, Customer Service & Service Manager

Loai omar hmad Ramadan

Customer Service & Service Manager·Leaders Cmpany

Jordan

Bachelor's degree, Mechatronics Engineer

Work experience

Total years of experience: 18 years, 3 months

Customer Service & Service Manager

September 2021 - September 2023

Leaders Cmpany

Amman, Jordan

I found this job using Bayt.com

September 2021 - September 2023

In addition to my work duties as a customer service employee and
customer service supervisor
* Obtaining an authorized maintenance agent for Dyanabook.
* Writing annual plans for the department .
* Writing weekly and monthly reports .
* Inspect the company's branches and solve problems in the branches in
terms of defects and periodic maintenance of the branches.
* Follow up on annual contracts related to maintenance matters to maintain
business continuity.
* Develop plans for emergency or future situations to continue working.
* Monitoring the department's work and ensuring customer satisfaction.
* Follow up on complaints on an ongoing basis and find quick and logical
solutions within company policy.
* Make decisions quickly within company policy.
Company industry:
Consumer Electronics
Job role:
Management

Customer Service Supervisor

February 2018 - September 2021

Leaders Company

Amman, Jordan

I found this job using Bayt.com

February 2018 - September 2021

Receiving requests for maintenance and coordination between the
customer and the supplier and follow up the problem until the end, receive
maintenance work and examination and coordination to send them to and
from the supplier. Work on the examination of the product and the
detection of defect manufacturing and replacement of the customer, the
work of a daily maintenance report, follow-up maintenance from receipt
and until delivery). and Auditing the workflow process within the company policy and within the
maintenance contracts concluded with suppliers, auditing suppliers in terms of (maintenance, time, and provided), customer opinion survey,
solve problems, and Create communication methods with suppliers.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Electrical Engineering

Technical Electrical Engineer

July 2017 - January 2018

Drake & Scull Engineering Company

Amman, Jordan

I found this job using Bayt.com

July 2017 - January 2018

-Supervisor about alarm fire system "Edward” - Low current.
- Address all devices about system and reading engineering drawings.
Company industry:
Construction & Building
Job role:
Engineering

Executive Manager

December 2013 - June 2017

(Printed Quick Steps Company (Advertise Company

Amman, Jordan

December 2013 - June 2017

- I worked all the work required of me as an Executive Manager to achieve a better workflow.
Company industry:
Advertising
Job role:
Management

Maintenance Engineer

May 2011 - September 2013

(UEC" United Electronic Company (CANON agent"

Amman, Jordan

May 2011 - September 2013

I worked on maintenance the machines, Install and programmable the machines on the network or the computers and I worked Commitment of implementing the preventive maintenance, and Produce daily activity reports for all the visits during the day
Company industry:
Technical Maintenance & Repair
Job role:
Engineering

Quality Manager

August 2009 - October 2010

"NPICO" New Plastic Industrial Company

Amman, Jordan

August 2009 - October 2010

(I Worked to manage the product control according to the customer's request and Jordanian specifications and standards, and I worked also to design the ISO 9001 system for the company and got it and its follow-up
Company industry:
Industrial Production
Job role:
Management

Maintenance Engineer

June 2009 - August 2009

New Plastic Industrial Company

Amman, Jordan

June 2009 - August 2009

Follow and implement instructions, to keep the factory machines stable, up and running, Full understanding and knowledge on how machines can work effectively, and avoid any industrial hazard during the operation of production
Company industry:
Manufacturing
Job role:
Engineering

Trainee Engineer

July 2008 - May 2009

Civil Aviation Regulatory Authority in Queen Alia airport international

Amman, Jordan

July 2008 - May 2009

during study time I worked on Radar Maintenance, Navigational aids, Communication Engineering, Electrical equipment
Company industry:
Airlines
Job role:
Engineering

Sales and Maintenance Engineer

April 2006 - November 2006

Al - Ajmi for Ceramics Company

Amman, Jordan

April 2006 - November 2006

during study time I worked to drawing illustration of the area to be coated with the type of ceramic and Bathroom kit chosen by the client, sales the ceramic and bathroom kits
Company industry:
Sales Outsourcing
Job role:
Maintenance, Repair, and Technician

Sales representative

March 2006 - November 2006

ALNISR AL ARABI Insurance part of the Arab Bank Group

Amman, Jordan

March 2006 - November 2006

during study time I worked sales for life insurance then direct sales to the so-called consultant insurance
Company industry:
Insurance & TPA
Job role:
Sales

• Engineer Trainees

June 2005 - September 2005

Jordanian Aircraft Maintenance Company

Amman, Jordan

June 2005 - September 2005

I worked on Communication & Navigation, Instruments, ATEC 5000, Avionics System
Company industry:
Airlines
Job role:
Engineering

• AutoCAD Trainer

January 2005 - June 2005

Al Hadatha Centr

Amman, Jordan

January 2005 - June 2005

during study time
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Sales and Maintenance Engineer

November 2002 - April 2005

Al Ajmi Company for Ceramics

Amman, Jordan

November 2002 - April 2005

during study time I worked to drawing illustration of the area to be coated with the type of ceramic and Bathroom kit chosen by the client, sales the ceramic and bathroom kits
Company industry:
Retail & Wholesale
Job role:
Maintenance, Repair, and Technician

Education

University of Jordan

January 2010

January 2010

Bachelor's degree, Mechatronics Engineer

Jordan

GPA (point): 2.02 out of 4

GPA (point): 2.02 out of 4

Mechatronics engineering included electrical engineer and mechanical engineer and it is provided designed and programmable for devices and the machines it is controlled by PLC systems ( programmable logic control), CNC systems ( computerize numerical control ) l

Skills

Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Hardware Support
Expert
Hardware Support
Expert
Training course in fundamentals of human resource management HR organized by jordan engineers associ
Expert
Training course in fundamentals of human resource management HR organized by jordan engineers associ
Expert
Training Course in IR4xxx Advance series in canon Middle East Dubai
Expert
Training Course in IR4xxx Advance series in canon Middle East Dubai
Expert
Training course for technical training on IR2520 series machine in amman due canon middle east 2011
Expert
Training course for technical training on IR2520 series machine in amman due canon middle east 2011
Expert
course in Internal Audit 2008:9001/ ISO at advanced vision from 22/12/2009 to 3/1/2010
Expert
course in Internal Audit 2008:9001/ ISO at advanced vision from 22/12/2009 to 3/1/2010
Expert
I participated in the 6th jordanian international Electrical & Electronnics Engineering conference
Intermediate
I participated in the 6th jordanian international Electrical & Electronnics Engineering conference
Intermediate
Training course in basic life sales at 2006
Expert
Training course in basic life sales at 2006
Expert
training course in JORAMCO in avionics system under university of jordan training
Intermediate
training course in JORAMCO in avionics system under university of jordan training
Intermediate
training course in excellence in customer service program
Expert
training course in excellence in customer service program
Expert
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce at 18-19 May 2015
Intermediate
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce at 18-19 May 2015
Intermediate
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce
Intermediate
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce
Intermediate
• Training Course in Financing needs of Small and Medium Enterprises and risk management
Intermediate
• Training Course in Financing needs of Small and Medium Enterprises and risk management
Intermediate
• Training Course in Chines Language by Talal Abu-Ghazaleh- Confucius Institute and Amman Chamber of
Beginner
• Training Course in Chines Language by Talal Abu-Ghazaleh- Confucius Institute and Amman Chamber of
Beginner
Electronics
Expert
Electronics
Expert
Service Management
Expert
Service Management
Expert
Training Course in Customer Service (Customer Experience, Planning, Execution) by online (EDRAAK).
Intermediate
Training Course in Customer Service (Customer Experience, Planning, Execution) by online (EDRAAK).
Intermediate
Training Course in Customer Service (key account management) by online (EDRAAK).
Expert
Training Course in Customer Service (key account management) by online (EDRAAK).
Expert
Training Course in Time and Stress Management by online (EDRAAK).
Intermediate
Training Course in Time and Stress Management by online (EDRAAK).
Intermediate
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Hardware Support
Expert
Hardware Support
Expert

Languages

Arabic
Expert
English
Intermediate

Memberships

نقابة المهندسين الأردنيين

عضو نقابة

September 2010

Training and Certifications

Certifications
Bachelors Mechatronics Engineer
University of Jordan
Jan 2001 - Jan 2010

Recommendations

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Mar 2018

Mar 2018

United States - Colorado- Westminster•Colleague

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Sep 2017

Sep 2017

United Kingdom•Manager

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