Customer Service & Service Manager
Leaders Cmpany
Total years of experience :18 years, 3 Months
In addition to my work duties as a customer service employee and
customer service supervisor
* Obtaining an authorized maintenance agent for Dyanabook.
* Writing annual plans for the department .
* Writing weekly and monthly reports .
* Inspect the company's branches and solve problems in the branches in
terms of defects and periodic maintenance of the branches.
* Follow up on annual contracts related to maintenance matters to maintain
business continuity.
* Develop plans for emergency or future situations to continue working.
* Monitoring the department's work and ensuring customer satisfaction.
* Follow up on complaints on an ongoing basis and find quick and logical
solutions within company policy.
* Make decisions quickly within company policy.
Receiving requests for maintenance and coordination between the
customer and the supplier and follow up the problem until the end, receive
maintenance work and examination and coordination to send them to and
from the supplier. Work on the examination of the product and the
detection of defect manufacturing and replacement of the customer, the
work of a daily maintenance report, follow-up maintenance from receipt
and until delivery). and Auditing the workflow process within the company policy and within the
maintenance contracts concluded with suppliers, auditing suppliers in terms of (maintenance, time, and provided), customer opinion survey,
solve problems, and Create communication methods with suppliers.
-Supervisor about alarm fire system "Edward” - Low current.
- Address all devices about system and reading engineering drawings.
- I worked all the work required of me as an Executive Manager to achieve a better workflow.
I worked on maintenance the machines, Install and programmable the machines on the network or the computers and I worked Commitment of implementing the preventive maintenance, and Produce daily activity reports for all the visits during the day
(I Worked to manage the product control according to the customer's request and Jordanian specifications and standards, and I worked also to design the ISO 9001 system for the company and got it and its follow-up
Follow and implement instructions, to keep the factory machines stable, up and running, Full understanding and knowledge on how machines can work effectively, and avoid any industrial hazard during the operation of production
during study time I worked on Radar Maintenance, Navigational aids, Communication Engineering, Electrical equipment
during study time I worked to drawing illustration of the area to be coated with the type of ceramic and Bathroom kit chosen by the client, sales the ceramic and bathroom kits
during study time I worked sales for life insurance then direct sales to the so-called consultant insurance
I worked on Communication & Navigation, Instruments, ATEC 5000, Avionics System
during study time
during study time I worked to drawing illustration of the area to be coated with the type of ceramic and Bathroom kit chosen by the client, sales the ceramic and bathroom kits
Mechatronics engineering included electrical engineer and mechanical engineer and it is provided designed and programmable for devices and the machines it is controlled by PLC systems ( programmable logic control), CNC systems ( computerize numerical control ) l
