Loay Abdelhafeez Sulieman Younis

• Responsible for providing leadership, vision, and direction for
application and product support of the organization
• Provides technical service to customers by identifying, prioritizing
and confirming resolution of reported problems
• Performs tasks of installation, upgrade, software, hardware,
operating system and operating systems configuration
• Identify and determine user application support needs, develops
application support standards and designs support plan for multivendor
platform solutions
• Responsible for managing hardware and software asset inventory
• Evaluates as well recommend necessary changes to support
procedures as part of an ongoing assessment of daily operations
• Recommends hardware and software enhancements to increase
Productivity .

• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems;
• Assemble, install, configure and test computer equipment or units of local area networks requiring use of standard interface protocols;
• Consult and assist manufacturer's representatives in the installation of new computer equipment; exercise total responsibility for routine installation or modification projects; assist other technicians or the director in repairing, installing and testing complex pieces of equipment or local area networks. Submit equipment repair warranties;
• Complete work orders such as installing equipment, connecting and moving devices or creating components of autonomous networks, installing disk drives, correcting definitions on data switches, protocol converters, etc.;
• Confer with manufacturer's representatives, faculty, and staff in determining equipment;

• Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components;
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors);

• Install hubs and switches on the network; install copper from the IDFs to users' workstation areas;
• Configure and set up servers to work with various programs; install software including, but not limited to, Novell Netware, Microsoft NT, and Unix. Ensure server backups and networked user backups are performed on a regular basis;
• Provide support to users relating to both hardware and software problems on their personal computers;
• Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards;
• Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks;
• Maintain computer network documentation; update computer maintenance manuals;
• Regular and satisfactory attendance and punctuality
• Perform related duties as assigned.

• Co-ordinate with Business / System analysts understand business requirements and translate them to technical implementation.
• Design and develop complex workflow solutions using Workflow tools .
• Provide documentation and design walk through to Development and Architecture teams
• Co-ordinate with IT Infrastructure and Support team for program installations and migrations Providing third level support for services.
• I worked as a team member of six developers who developed and maintained open-source applications used for Portal, CMS, and Document Workflow.

• Maintaining ongoing client relationships
• Working with the design and programming teams during website design or re-design stages
• Communicating in a professional manner with clients, partners, advertising contacts and suppliers
• Managing multiple projects and clients simultaneously
• Agreeing functional specifications for websites with the clients by phone and email.
• Keeping clients informed of ongoing progress and informing developers of any changes to the development spec.

• Co-ordinate with Business / System analysts understand business requirements and translate them to technical implementation.
• Design and develop complex workflow solutions using Workflow tools .
• Provide documentation and design walkthrough to Development and Architecture teams
• Co-ordinate with IT Infrastructure and Support team for program installations and migrations Providing third level support for services.