Lobna El Samahy

My role involves contracting of operations to a third party service provider and it is my job to oversee the operations of my division and to ensure that all the needs of the client are met, while taking care of the needs of my employees. And it also includes putting the best strategy to find cost-effective deals and suppliers. and to discover the best ways to cut procurement expenses, so that the company can invest in growth and people.

 Build strong relationship by addressing customer issues and complaints in a timely manner.
 Assist in employee appraisals, promotions, compensation and termination based on the performance review.
 Provide operational support and guidance to staff.
 Assist in developing operating and capital budgets.
 Monitor and control expense according to allotted budget.
 Manage work assignment and allocation for staff.
 Conduct performance review and provide performance feedback to staff.
 Maintain accurate and clear documentation for operational procedures and activities.
 Ensure team follows standard operating procedures for all operational functions.
 Conduct regular meetings with team to discuss about issues, concerns, updates etc.
 Support operational risk and audit process for the purpose of preventive maintenance.
 Assist in developing or updating standard operating procedures for all business operational activities.
 Manage and direct Marketing and sales team along with Operations team to achieve business targets.
 Assist in interviewing, recruiting and training candidates.

 Supervising the import/export process.
 Supervising the customs clearance process.
 Responsible for working with clients to identify their needs and work out how the company can best meet those requirements.
 Managing the full relationship between the company and its most important customers.
 Engaging in a variety of tasks including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities.

Import & Export Shipping.
Foreign Suppliers Follow Up.
Customer Service.
Customs Clearance.

- Supervise designers, marketing team and sales team.
- Putting the layout for all the projects and campaigns.
- Appraoching potential clients/customers.
- Creating and finalizing marketing plans.

- Responsible for all the graphic designs.
- Responsible for company campaigns and projects.

- Responsible for handling the deals with the customers.
- Organise events and campaigns.

- Training at GSK