Business Analyst
DP World
Total years of experience :19 years, 4 Months
IT Business Analyst
• Collaborated with business and technology project stakeholders to understand & document business requirements (BRS), facilitate design and implementation of technical solution to meet their requirements
• Supported stakeholders with business view of technical solution for efficient customer expectations management.
• Performed Requirement Vs. Concept Solution mapping for benefits realizations.
• Managed change management process for effective impact analysis.
• Facilitated Business Stakeholders with Test Cases & Requirement Traceability Matrix (RTM) during User Acceptance Testing (UAT) for sign offs / spend approvals.
Process Re-Engineering & Continuous Improvements
• Actively Involved in departmental or cross-functional business process improvement efforts utilizing LEAN SIX Sigma Methodologies.
• Submitted recommendations to Management along with Business Case, Root Cause Analysis (RCA) & Cost Benefit Proposal for identification of new opportunities.
• Implemented multiple strategic, complex process improvement projects in conjunction with division goals and imperatives for increasing revenue, optimizing cycle time, reducing defect rates, and improving customer satisfaction
• Provided training to employees in new business processes and tools.
• Served as a change agent promoting the use of Lean Six Sigma methodology.
• Owned & managed complete life cycle of new processes that includes requirements gathering, management presentations, business cases, benefit realizations, action plans, & measurement analysis.
• Managed transition of Manual Trackers to Automated Workflows to move efforts from transactional activities to strategic thinking through Cordys, SharePoint etc.
Project Governance & Delivery Assurance (PMO)
• Monitored project baselines (scope, cost, time & risks) to proactively inform the management of any potential slippages and hurdles.
• Performed regular audits / reviews for quality assurance & control.
• Initiated & managed vendor relationships. (Work Orders / PO / Invoices)
• Owned & produced regular enterprise level project status reports to proactively inform the management of any potential slippages and hurdles.
• Developed & maintained project plans and tracked network diagrams on project management tool (MPP) for critical paths.
• Facilitated Project Managers with risk identification & continuously monitoring of risk register for greater risk control with application of suitable mitigation strategies.
• Provided mentoring for best practices & techniques as per PMI/PMBOK.
Project Management & Delivery.
Business Analyst / Project Management
Project Coordinator / Planner