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Hanie Loraine Lansangan, GUEST EXPERT

Hanie Loraine Lansangan

GUEST EXPERT·KRISPY KREME

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 9 years, 1 months

GUEST EXPERT

January 2024 - January 2026

KRISPY KREME

Ras Al Khaimah, United Arab Emirates

January 2024 - January 2026

• Maintained high customer satisfaction while handling high-volume transaction in a fast-paced retail
environment.
• Operated POS system and processed cash, card and digital payment transactions accurately.
• Supported daily sales targets through effective customer engagement.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

HOTEL RECEPTIONIST

August 2020 - October 2023

THE BOATHOUSE PHUKET

Phuket, Thailand

August 2020 - October 2023

• Delivered exceptional guest service in a fast-paced 4-star hospitality environment, ensuring a positive
and memorable guest experience.
• Managed telephone, email, and in-person communications while maintaining professional front-office
operations.
• Maintained guest records, reservations, and confidential information in compliance with company
policies.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

SALES ASSOCIATE

April 2018 - May 2020

FOREVER 21

Manila, Philippines

April 2018 - May 2020

• Handled customer inquiries, returns, and exchanges in accordance with company policies.
• Maintained product displays and ensured merchandise was organized according to company standards.
• Promoted products, special offers, and loyalty programs to support sales objectives.

Company industry:
Retail & Wholesale
Job role:
Sales

CASHIER

June 2016 - December 2017

WALMART

Isabela, Philippines

June 2016 - December 2017

• Maintained accuracy in cash handling, balancing cash drawers, and reconciling transactions.
• Collaborated with team members to ensure smooth daily store operations.
• Processed returns, exchanges, refunds, and price adjustments according to company policies.

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Education

CENTRO ESCOLAR UNIVERSITY

April 2018

April 2018

Bachelor's degree, Hotel and Restaurant Management

Philippines

CENTRO ESCOLAR UNIVERSITY

January 2018

January 2018

Bachelor's degree, Hotel and Restaurant Management

Philippines

Centro Escolar University

January 2018

January 2018

Bachelor's degree, Hotel and Restaurant Management

Philippines

LASALETTE OF SAN MATEO

April 2014

April 2014

High school or equivalent, Secondary Education

Philippines

LASALETTE OF SAN MATEO

January 2014

January 2014

High school or equivalent, Secondary Education

Philippines

La Salette of San Mateo

January 2014

January 2014

High school or equivalent, Secondary Education

Philippines

Skills

CASH HANDLING

Intermediate

CONFLICT RESOLUTION

Intermediate

HOSPITALITY INDUSTRY

Intermediate

OPERATIONS

Intermediate

POINT OF SALE

Intermediate

RETAIL SALES

Intermediate

SALES SUPPORT

Intermediate

Sales

Intermediate

COMMUNICATIONS

Intermediate

COMPUTER AND NETWORK SURVEILLANCE

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

FRONT OFFICE

Intermediate

GUEST RELATIONS

Intermediate

HOSPITALITY MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

MULTITASKING

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

Receptionist

Beginner

Microsoft Office

Intermediate

Barista

Intermediate

Coffee

Intermediate

Cashiering

Intermediate

CUSTOMER INQUIRIES

Intermediate

FRONT END SOFTWARE ENGINEERING

Intermediate

Languages

English

Expert

Tagalog

Native Speaker

Arabic

Expert

Thai

Beginner