Loraine Jan Ongbay

 Communicating with clients to understand their needs and explain product value.
 Build and maintain strong, long-lasting client relationships.
 Collaborating with internal departments to facilitate client need fulfillment.
 Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
 Maintaining updated knowledge of company products and services.
 Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
 Resolving complaints and preventing additional issues by improving processes.
 Help customers through email, phone, online presentations, screen-share and in person meetings.
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 Generate sales among client accounts, including upsetting and cross-selling.
 Identifies opportunities to grow business with existing clients.
 Keep records of client transactions.

 Engages with Hollywood and international content distributors and coordinates the delivery of the content files.
 Prepares and inputs the data of the media files in the translation sheet.
 Inputs data in the Cycle Programming Chart to capture all Original Equipment Manufacturer’s metadata document such as MMA Import Sheet for Panasonic and Master Import Spreadsheet for Zii (Rave).
 Involves in content research based on the client’s requirements suitable for Inflight Entertainment Standard and Gulf Culture.
 Responsible for Screening Hollywood Movies, International Movies and TV content.
 Collects the images for edit and resizing requirement through Adobe photoshop.
 Ensure proper filenames for the images and upload them into OneDrive or Google Drive.
 Works with the Magazine data content to support Client’s Inflight Entertainment.
 Works with Metadata Manager to Project manage the airline cycles while tracking all relevant tasks with Hollywood and international content distributors.
 Supports Metadata Manager in production deliverables for assigned clients.
 Managing the Quality checks of each file delivered for the Client.
 Support the team to close and deliver all metadata cycles with Inflight Entertainment Hardware System Providers through completing their metadata cycle portals.
 Carry out all necessary actions to ensure that the company meets its client cycle project targets.
 Determines quality control standards.

 Coordinate with Project Managers for procurement requirements and holds technical clarification meetings with suppliers.
 Negotiate with suppliers to reach target budget amount.
 Assisting higher level buyers in the preparation of bid invitations, the analysis of bids and the award of contracts.
 Contacts suppliers for price quotes; prepares requisitions and affixes authorizing signature before ordering.
 Creating financial commitments according to valid contracts.
 Administers document control system and administration of company’s procedural documentation in compliance with good manufacturing practices.
 Responsible for the physical management and tracking of policies, revisions, change documentation, and signature logs in accordance with Company policy.
 Interacts with cross-functional teams on the redesign of document control process.
 Responsible for preparing all the Qualification Documents for the Company potential supplier for registration.
 Maintain documentation for projects under taken by the Project Team making in use the project numbering system for easy traceability and proper filing (soft and hard copy).

 Schedule appointments, Arrange meetings, taking minutes and keeping notes
 Answer phone calls and maintain faxes
 Receive, distribute and send correspondence
 Track employee/Academy students attendance
 Take responsibility of training related tasks, such as booking labs, ensuring lab cleanliness, creating training files, monitoring students’ attendance and printing attendance certificates
 Update students and customers/clients database
 Managing office boy and directing his daily tasks
 Supporting and coordinating Training Operations
 Ordering and maintaining stationery and equipment supplies
 Arrange travel and accommodation for local and regional staff
 Communicate with EXCEED branches and Al Safar Group offices for any tasks to be assigned
 Coordinate work permits and government documents with PRO
 Maintaining various company forms and files
 Book meeting rooms and and arranging for office facilities usage
 Maintaining Prometric Testing Center and related certification tasks
 Working with Accountant on making office purchases
 Maintaining office inventory of office supplies
 Working with vendors on purchases related to office equipment
 Update CRM for all assigned activities and daily follow up on assignments

 Assist and manage immigration requirements for the company and all the 120+ employee of the company.
 Checking and monitoring the expiry date of the CPR, Passport, and Residence Permit all the 120+ company employee for renewal and update.
 Assist the company staff in their medical test schedule and appointments.
 Updating the company and employee status with GOSI & LMRA.
 Completing all visa and GOSI forms for Immigration & GOSI applications.
 Liaising with the employee immigration applications and the PRO.
 Scanning and saving scanned documents to specific folders.
 Efficient office management, updating the contact list and safekeeping of document. Screen phone calls; maintaining calendar and correspondence log.
 Started all the proper document filings.
 Keep safe all original passports, other supporting personal files and all other legal documents of all the 120+ employee of the company.
 Maintain records and tracking sheet for daily update of all the 120+ company employee.