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Lorraine Apil, Admin & Office Manager (Operations & Business Support)

Lorraine Apil

Admin & Office Manager (Operations & Business Support)·Joya Properties LLC,

United Arab Emirates

Master's degree, Financial Management

Work experience

Total years of experience: 14 years, 3 months

Admin & Office Manager (Operations & Business Support)

October 2024 - April 2026

Joya Properties LLC,

Dubai, United Arab Emirates •Hybrid

October 2024 - April 2026

• Managed full property lifecycle for multiple units, ensuring full regulatory compliance.
• Led 1 admin assistant; maintained high team productivity and service standards.
• Streamlined workflows, SOPs, and reporting processes, enhancing operational efficiency.
• Oversaw invoicing, commissions, collections, CRM accuracy, and property portal listings.
• Liaised with clients, brokers, landlords, authorities, and vendors to ensure smooth operations.
Company industry:
Real Estate
Job role:
Management

Admin Manager & Revenue Management

October 2022 - September 2024

EasyGo Holiday Homes,

Dubai, United Arab Emirates

October 2022 - September 2024

• Supervised daily operations across 92 properties; coordinated maintenance, setups, and service
improvements.
• Developed KPI tracking systems (Jira & Bitrix24) for team performance optimization.
• Managed procurement, vendor contracts, payments, and budget oversight.
• Supported revenue management: occupancy tracking, pricing strategies, and reporting to senior
leadership.
Company industry:
Hospitality & Accomodation

Operations Manager

August 2020 - September 2022

Beachwalk Vacation Homes,

Dubai, United Arab Emirates •Hybrid

August 2020 - September 2022

• Founded and operationalized a holiday homes company, managing 55 units from setup to daily
operations.
• Designed and implemented SOPs and workflows, improving team efficiency and guest
satisfaction.
• Ensured full DTCM compliance; led administrative, housekeeping, and maintenance teams.
• Managed vendors, procurement, and operational reporting using Zoho CRM.
Company industry:
Hospitality & Accomodation
Job role:
Management

Admin Manager

July 2017 - March 2020

Green Line Real Estate,

Dubai, United Arab Emirates

July 2017 - March 2020

• Oversaw office operations and administrative workflows for a real estate portfolio.
• Managed full property lifecycle documentation: contracts, renewals, closings, and records.
• Ensured compliance with RERA, DLD, Ejari, and Trakheesi regulations.
• Developed SOPs and optimized internal processes, reducing operational risks.
• Supervised admin staff, coordinated vendors, and supported management reporting.
Company industry:
Virtual Assistant Services
Job role:
Administration

Client Relationship Associate

September 2014 - July 2017

Creativa Advertisement,

Dubai, United Arab Emirates

September 2014 - July 2017

• Managed client relationships to ensure high satisfaction and retention.
• Coordinated campaigns, timelines, and deliverables between clients and internal teams.
• Prepared proposals, presentations, and reports tailored to client needs.
• Acted as primary contact for client inquiries and issue resolution
Company industry:
Advertising
Job role:
Customer Service and Call Center

Property Executive - Leasing & Management

October 2011 - September 2014

Locater Real Estate,

Dubai, United Arab Emirates

October 2011 - September 2014

• Managed lease renewals, new tenant onboarding, and property listings on iPortal.
• Oversaw rent collection, inspections, and maintenance coordination for residential and
commercial properties.
• Ensured DLD and RERA compliance for all properties.
• Maintained strong relationships with property owners, tenants, and service providers.
Company industry:
Real Estate

Education

Philippine Christian University

October 2024

October 2024

Master's degree, Financial Management

Philippines

Philippine Christian University

October 2023

October 2023

Bachelor's degree, office administration

Philippines

University of Perpetual

May 2020

May 2020

Bachelor's degree, Information Technology

Philippines

Skills

Executive Secretary
Expert
Executive Secretary
Expert
Revenue Management
Expert
Revenue Management
Expert
HR Strategy
Expert
HR Strategy
Expert
Administration
Expert
Administration
Expert
Property Management
Expert
Property Management
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CONSULTING
Expert
CONSULTING
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
Property Management
Expert
Property Management
Expert
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Filipino
Native Speaker

Training and Certifications

Certifications
Driving License
UAE
Aug 2018

Hobbies

  • Hiking