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Lovely Balaba, Sales and Administrative Operations Executive

Lovely Balaba

Sales and Administrative Operations Executive·Alnayaa Packing and Packaging Materials Trading LLC (Assigned to Cosmocorr Technical Services)

United Arab Emirates

Bachelor's degree, Hotel And Restaurant Management

Work experience

Total years of experience: 12 years, 8 months

Sales and Administrative Operations Executive

March 2024 - Present

Alnayaa Packing and Packaging Materials Trading LLC (Assigned to Cosmocorr Technical Services)

Dubai, United Arab Emirates

March 2024 - Present

• Managed the full sales cycle, including client prospecting, quotation preparation, LPO processing, contract
agreement preparation, invoicing, and collection follow-ups to ensure timely payments.
• Coordinated directly with clients to address inquiries, negotiate terms, and resolve concerns while maintaining high
levels of customer satisfaction.
• Processed monthly payroll for all staff through the UAE Wage Protection System (WPS), ensuring 100% on-time
• Handled administrative documentation, including employee records, offer letters, onboarding paperwork,
disciplinary notices, and memorandum preparation.
• Maintained daily financial records in Excel, monitoring client payments and proactively following up on overdue
invoices to improve cash flow.
Company industry:
Business Support Services
Job role:
Sales

Sales and Operations In-Charge

June 2022 - December 2023

Master VR Technical Services

Dubai, United Arab Emirates

June 2022 - December 2023

• Managed the full sales cycle, including lead generation, customer inquiries, quotation preparation, follow-ups, and
deal closures, contributing to revenue growth.
• Prepared and processed contract agreements, ensuring accuracy and compliance with company requirements.
• Supervised daily operations and managed schedules for 40+ service staff
• Coordinated with the Collections and Accounts Teams to ensure accurate billing.
• Resolved escalated customer complaints and maintained high service quality standards across all client accounts.
• Prepared and presented daily sales and operational reports to the Managing Director.
Company industry:
Hospitality & Accomodation
Job role:
Management

Housekeeping Coordinator

June 2016 - June 2022

Zulekha Hospital LLC

Sharjah, United Arab Emirates

June 2016 - June 2022

• Assisted supervisor in managing 100+ housekeeping team members.
• Created and managed monthly duty rosters, coordinated training schedules, and maintained staff data in SAP.
• Conducted daily room inspections and gathered patient feedback, working with nursing supervisors and
maintenance to resolve issues rapidly.
• Maintained detailed operational records and generated reports for department coordination.
• Liaised with maintenance department and nursing supervisors for seamless hospital operations.
• Handled telephone calls and ensured all messages and requests were logged and communicated promptly.
Company industry:
Public Administration
Job role:
Administration

Executive Operations – Expedia US and Travelocity US

January 2014 - June 2015

Teleperformance Philippines

Makati City, Philippines

January 2014 - June 2015

• Delivered customer service support for international travel agency operations, assisting clients with travel-related
inquiries, reservations, and travel-related concerns.
• Processed flight bookings, ticket modifications, cancellations, and itinerary changes using Amadeus and Sabre GDS
reservation systems.
• Investigated and resolved billing issues, refund requests, and payment discrepancies in a timely and accurate
manner.
• Handled complex customer inquiries and escalations, ensuring high levels of customer satisfaction and service
quality.
• Coordinated with airlines, travel partners, and internal departments to ensure seamless travel arrangements and
efficient issue resolution.
Company industry:
Call Centers & Customer Care Outsourcing

Secretary And Admin Assistant

September 2012 - December 2013

Kor-Palm Agricultural Development Philippines Corporation

Butuan, Philippines

September 2012 - December 2013

• Oversaw executive communications, including phone calls, emails, and correspondence, to ensure timely
and efficient information flow.
• Organized meetings, conferences, and travel arrangements for senior management and visiting executives.
• Maintained and operated office equipment while overseeing procurement and inventory of office supplies.
• Processed bills, monitored expenses, and maintained accurate financial and administrative documentation.
• Supported day-to-day office operations, ensuring a well-organized and professional work environment
Company industry:
Agriculture & Crop Production
Job role:
Administration

Education

Sunrise Christian College Foundation Of The Philippines

April 2011

April 2011

Bachelor's degree, Hotel And Restaurant Management

Philippines

View attachment

Alternative Learning System

December 2010

December 2010

Diploma, Culinary Arts

Philippines

View attachment

Skills

Computer Skills
Expert
Computer Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Secretarial
Expert
Secretarial
Expert
Cooking
Expert
Cooking
Expert
Office Administration
Expert
Office Administration
Expert
Computer Literate
Expert
Computer Literate
Expert
Flexibility
Expert
Flexibility
Expert
Coordination
Expert
Coordination
Expert
Multitasking
Expert
Multitasking
Expert
Operations Management
Expert
Operations Management
Expert
Client Relations/Sales Support
Expert
Client Relations/Sales Support
Expert
Time Management
Expert
Time Management
Expert
Administrative Support
Expert
Administrative Support
Expert
Office Administration
Expert
Office Administration
Expert
Filling
Expert
Filling
Expert
Records Management
Expert
Records Management
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BASIC ACCOUNTING PRINCIPLES
Intermediate
BASIC ACCOUNTING PRINCIPLES
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Secretarial
Expert
Secretarial
Expert
Cooking
Expert
Cooking
Expert
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
FINANCIAL TRACKING
Intermediate
FINANCIAL TRACKING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate

Social profiles

Languages

English

Expert

Tagalog

Native Speaker

Filipino

Beginner

Training and Certifications

Certifications
PET CPR + First Aid
My CPR Now
Jun 2026 - Jun 2026
Show credentials
Training
ASC GDS Pilot Course
Teleperformance Philippines
Feb 2015
Show credentials

Hobbies and interests

Traveling