After Sales Manager/Team Leader/Reception Manager
MGL, Lda. Toyota, Lexus and Volvo Dealership, Funchal (Portugal)
Total years of experience :7 years, 0 Months
Inducted as After Sales Manager and worked up the hierarchy to merit promotion to the position of After Sales Manager/Team Leader/Reception Manager. \n \n Designation Chronology: \n• May 2010 - May 2012: After Sales Manager/Team Leader/Reception Manager \n• November 2006 - May 2010: Sales and Marketing Department Manager \n• August 2005 - October 2006: After Sales Manager \n \n Key Responsibilities: \n• Evaluated the sales and after sales activities of the team to achieve/surpass sales targets and supervised the sales strategy deployment in the department to enhance further growth. \n• Responsible for managing various facilities inclusive of workshop, body shop and reception area management in accordance with serving the guest/customers with excellent customer service. \n• Identified client requirements and strategically marketing suitable solutions and ensured proper after sales support to all clients, thus ensured smooth functioning of the organization in an efficient and effective manner. \n• Administered a team of sales consultants in the after sales department to oversee adherence to safety guidelines/ procedures stated in the company guidelines. \n• Liaised, communicated with customers and internal departments to meet the goals and objectives as per company policies and procedures. \n• Responded and catered to inquiries/ complaints from customers to ensure optimal levels of service and long term business relations. \n• Reported team performance trends, ensured consistency, established policies/ procedures and coordinated communication of team results based on operational standards of the organization. \n• Kept a track of the clients’ needs and extended the innovative and profitable solutions to the management for improving service provided to the customers/clients and reported market trends to the Regional Manager for effective decision making.
Key Responsibilities: \n• Analyzed present/ future market trends with the objective of recommending suitable strategies and tactics to the senior management for exploiting these opportunities to gain a sound and profitable growth. \n• Generated periodic market reviews, analyzed department performance, target achievements and budgetary adherence to suggest corrective actions accordingly. \n• Periodically analyzed client feedback to suggest modifications and incorporation in sales/marketing strategies, thus led the implementation of new sales/marketing strategies. \n• Acted as customer point of contact, handled customers’ queries and demonstrated thorough product knowledge to achieve organizational goals and objectives. \n• Projected sales targets, prepared action plans/schedules and formulated initiatives for achieving the targets, thereby kept the upper management abreast of all sales and marketing initiatives.
Key Responsibilities: \n• Extended professional after sales support to existing and potential customers in a timely/efficient manner to attain the highest level of customer confidence resulting in increased revenues/profits. \n• Provided after sales technical support for products and accurate reporting of relevant market information that may impact the business. \n• Rendered support and prompt after sales services to the customers’, resolved problems thus forged a long beneficial relationship with the clients to consistently achieve a high level of customer satisfaction score across the organization. \n• Steered sales, profitability and customer satisfaction scores by providing outstanding customer service in conjunction with company goals and objectives. \n• Ascertained the effectiveness of sales operations inclusive of attending initial meeting with clients, to ensure high level of client satisfaction. \n• Conducted market research, competitor analysis to conceptualize counter strategies and prepared research-based reports/sales forecasts for the senior management.
Key Responsibilities: \n• Designed and executed logistics resource demand plans targeted at capitalizing existing client base to augment revenues/ profitability and expanded market presence of the company. \n• Monitored the quality, cost and efficiency of the movement of materials as per the defined material dispatching standards established by the company. \n• Developed turnkey solutions to facilitate optimized intra/ inter unit movement of materials and equipment required for preparation of race car preparation. \n• Streamlined functional/operating procedures of the division, devised new corporate policies and achieved deliverable results that affected the bottom-line of the organization in record time. \n• Verified and tracked incoming inventory and prepared periodical inventory reports for submittal to senior management to take corrective measures. \n• Ensured optimal usage of all available resources necessary for preparing race car within budgeted overheads and enforced budgetary guidelines, cost control and cost cutting measures.
