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Luiza Brant,

Luiza Brant

United Arab Emirates

Work experience

Total years of experience: 17 years, 5 months

January 2009 - Present

United Arab Emirates

January 2009 - Present

Responsible for the contact with the clients from
beginning until the end of the trip.
Preparation of a customised travel proposal and client
file.
Follow-up of the customer in the field during the period
of the trip with resolution of adverse issues before and
during the trip.
Travel preparation, reservations, contacts with suppliers
to align the itinerary.
Preparation of invoice for payment and payment
confirmation.

Product promoter

October 2018 - April 2019

United Arab Emirates

October 2018 - April 2019

Selling perfumes using solid arguments to prospective
customers.
Job role:
Sales

Service Delivery Manager

January 2009 - April 2019

Expereo International

United States

January 2009 - April 2019

Manage the successful delivery of Major enterprise
customers with agreed scope, quality, timeline and
minimize the risk of missing our commitments.
Responsible for the end to end management and timely
completion of key deliverables delivery assigned to the
incumbent. Work with all interlock to find alternate
solution when delivery at risk.
Maintain effective operational contact with all 3rd parties
and suppliers involved in delivering services and manage
mobilization of resources.
Responsible for the coordination of the final delivery
/migration while ensuring that defined acceptance tests
are carried successfully and subsequently sending success
notification to key stakeholders.
Manage the delivery performance to ensure customer
orders are delivered in time and closed in time into the
tools to allow Expereo in time revenue.
Ensure effective transition to Expereo operations and
billing and conduct a formal order closure review
including lessons learned.
Company industry:
Telecommunications
Job role:
Management

Administrative Assistant

August 2015 - March 2016

Santa Catarina State Court of Justice

Brazil

August 2015 - March 2016

Responsible for the administrative activities of the
chamber of public law.
Support service to the authorities of the court.
Support in the front desk.
Job role:
Administration

coordinator

October 2015 - November 2015

October 2015 - November 2015

Speech communication which emphasizes the practical skill of
public speaking including techniques to lessen speaker anxiety
and the use of visual aids
Job role:
Administration

Administrative Assistant

March 2014 - June 2015

Ministério Público do Estado de San

Brazil

March 2014 - June 2015

Responsible for the administrative tasks.
Support service to the authorities.
Job role:
Administration

secretary

April 2012 - August 2013

Government sector

Brazil

April 2012 - August 2013

Real Estate Registration Department (
Company industry:
Public Administration
Job role:
Secretarial

Administrative assistant

February 2011 - March 2012

Law Firm

Brazil

February 2011 - March 2012

Company industry:
Law Firm
Job role:
Administration

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
LEGAL
Beginner
LEGAL
Beginner
ATTENTION TO DETAIL
Beginner
ATTENTION TO DETAIL
Beginner
BILLING
Beginner
BILLING
Beginner
CASHIER
Beginner
CASHIER
Beginner
DELIVERY
Beginner
DELIVERY
Beginner

Languages

English

Expert

Portuguese

Expert

Spanish

Expert