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Vinicius Mommensohn, Service Delivery Manager

Vinicius Mommensohn

Service Delivery Manager·Volvo

Brazil

Master's degree, IT Governance

Work experience

Total years of experience: 19 years, 4 months

Service Delivery Manager

December 2012 - Present

Volvo

Brazil

December 2012 - Present

Service Delivery Manager for Application Delivery Americas, being the responsible for delivering the proper IT services. Management of IT portfolio, with its annual budget, service levels and the relationship with customers.

Maintenance Assignment Leader for Application Delivery Americas, responsible for providing Support Level 2 and 3 (ITIL based) and for the development team of legacy and modern applications. Responsible for team management.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

IT Coordinator

July 2012 - December 2012

Global Village Telecom

Brazil

July 2012 - December 2012

IT Coordinator, facilitating development teams with their tasks. Mostly responsible for CRM applications, using Java, Java Web and Siebel technologies. Also responsible for line managing the team.
Company industry:
Business Consultancy Services
Job role:
Information Technology

Global Head of IT FX Control

May 2010 - June 2012

HSBC

Brazil

May 2010 - June 2012

Global Head of FX Run the Bank Control, responsible for the improvement of service quality and availability, defining and implementing Incident/Problem and Change management. Implementation of Capacity Management.

Latin America IT Service Manager, owning the quality of production IT Service provided to the business. Responsible for the utilization of the principles of Continual Service Improvement to drive advances in production Service Quality.
Company industry:
Banking
Job role:
Management

IT Coordinator

February 2007 - May 2010

IBM

Brazil

February 2007 - May 2010

IT Coordinator, managing 23 resources in Brazil and 5 in India. Responsible for CRM applications, providing international outsourcing, support level 2. Worked directly with the implementation of follow the sun support model within the teams.

Worked on a task force, as Lean Six Sigma Specialist, to improve support process within IBM. Achieved US$ 1.3 million projected savings for the customer, reducing 36% the number of incoming support cases and getting workload balanced.
Company industry:
IT Services
Job role:
Management

IT Coordinator

-

-

managing 23 resources in Brazil and 5 in India. Responsible for CRM
applications, providing international outsourcing, support level 2. Worked directly with
the implementation of follow the sun support model within the teams.
Job role:
Information Technology

Education

Senac UniversityPaulista University

June 2013

June 2013

Master's degree, IT Governance

Brazil

Paulista University

December 2009

December 2009

Bachelor's degree, IT Management

Brazil

Skills

Project Delivery
Expert
Project Delivery
Expert
Delivery Systems
Expert
Delivery Systems
Expert
Lean Sigma
Expert
Lean Sigma
Expert
IT Management
Expert
IT Management
Expert
ITIL
Expert
ITIL
Expert
ITIL
Expert
ITIL
Expert
BUDGETING
Expert
BUDGETING
Expert
AGILE
Intermediate
AGILE
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
CRM
Expert
CRM
Expert
IBM
Expert
IBM
Expert
QUALITY
Expert
QUALITY
Expert
Lean
Intermediate
Lean
Intermediate
Project Delivery
Expert
Project Delivery
Expert
Delivery Systems
Expert
Delivery Systems
Expert
Lean Sigma
Expert
Lean Sigma
Expert
IT Management
Expert
IT Management
Expert

Languages

English

Expert

Portuguese

Expert

Spanish

Expert

Training and Certifications

Certifications
ITIL v3 Foundation
Jun 2009
Training
Lean Six Sigma Black Belt
Gemba Training
Mar 2015