Lujain Faleh

Managing and developing clients within the store community. My responsibilities encompass various tasks such as planning and organizing events, implementing local marketing activities, and ensuring our social media and website content are up-to-date. Additionally, I am involved in the development of PR strategies and campaigns, as well as coordinating PR events and press conferences. I am also preparing press releases and skilled at building strong relationships with the media and the public, I am responsible for overseeing delivery ceremonies and designing gifts for each touchpoint, such as new product launches, TD, season greetings, deliveries, and addressing customer issues. In addition to these duties, I am also managing the activities and trips of the Ferrari Owners Club throughout the year.

Ensuring accurate segmentation of customer database for targeted marketing, updating leads and customer sections in CRM regularly, obtaining feedback from customers to improve their experience, resolving customer complaints following company guidelines, using paid and organic content for effective campaigns, customizing marketing reports from CRM for analysis and decision-making, and developing engaging marketing materials to drive impactful campaigns and enhance brand awareness.