Taxi Driver
Sharjah Taxi
Total years of experience :2 years, 11 Months
Operating the vehicle and driving passengers to and from their destinations.
Greetin passengers and ascertain destination.
Ask for directions or determine directions using GPS.
Turn on and off the meter, add tolls, and then collect payments.
Make change and issue receipts.
Service car and determine if repairs are needed.
Get oil changed and fluids checked regularly.
Make minor repairs and adjustments.
Dealing with customers and documenting/capturing customers queries, request, and complaints using approved software.
Monitor incident status for customers and escalate cases that need to be resolved in
Specific time frame
Enlighten and educate customers on new product and services within EMTS.
Ensuring timely and professional resolution to all queries, request, and complaints to enable satisfaction of customers
Ability to gain customers trust and providing exceptional follow-up
Route customer issues to relevant units using defined escalation channels.
Attend briefing, team meetings, and training as required
Compensate customers using the compensation portal appropriately as directed
Escalating all cases of refund and performing all other duties as assigned by the Team Leader.