Lynn El Aghar

Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.
Built multiple customer relationships and cultivated long-term partnerships.
Resolved customer complaints in a timely manner while providing excellent customer service. Maintained strong relationships with key customers and stakeholders.
Used negotiation and persuasion skills to influence decision-makers.
Developed and implemented successful strategies for customer acquisition and retention. Prepared quotes and proposals for new and existing products.
Generated detailed reports on weekly and monthly sales performance against established goals. Resolved customer disputes and accounts receivable discrepancies.

Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about their products and services.
Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.
Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.
Maintained a high level of professionalism when dealing with difficult customers.

Performed a variety of services including registering arriving guests, assigning rooms and checking out guests
Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest
Interfaced routinely with members of housekeeping and maintenance staffs
Maintained a professional appearance and attitude as the first line of positive customer service Resolved guest concerns or complaints in a timely, courteous and professional manner Balanced end- of-day shift reports
Initiated and organized reservations billing while appropriately handling cancellations
Managed incoming calls professionally by identifying customer needs, offering appropriate solutions and alternatives within set time limits.