Muhammad Ahsan Naeem, IT Desktop Support

Muhammad Ahsan Naeem

IT Desktop Support

BINHINDI

Location
Pakistan
Education
Bachelor's degree, ​B.Sc. (Hons) in Computing and Information Systems, First Position
Experience
10 years, 7 Months

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Work Experience

Total years of experience :10 years, 7 Months

IT Desktop Support at BINHINDI
  • Bahrain - Manama
  • March 2014 to March 2016

• Provide desktop support & IT Coordinator to all BINHINDI Samsung outlets, KIA service center and SIXT rent a car.
• Major tasks are written below
1) Windows installation 7 professional and 8, 1.
2) Installation hardware PC drivers
3) Installation of Antivirus, MS Office, Ultra VNC, Adobe Reader, 7 zip etc.
4) IP Configuration.
5) Domain Login
6) Installation of printers.
7) Testing and finalizing.
8) IFMS application configuration.
9) EPC Car Body system
10) Little parts of networking also.
11) Handling all IT assets in BINHINDI. Input in PORTAL, Transfer the IT assets in PORTAL.
12) Emailing to users for the completion of work.
13) IT assets inventory.
14) Installation of POS machine and fixing in Samsung outlets.
15) Complete knowledge of MS Outlook and its configuration.
16) Maintaining the Samsung and EPSON printers. (changing toners, imaging unit etc)
17) Having knowledge GREENEST Thin Client PC and Samsung Laptop.
18) Installtion and Configuration of YEALINK IP Phones (All Models).
19) Fixing and changing Network switches.

Supervisor Roles at Albaraka Islamic Bank
  • Bahrain - Manama
  • April 2008 to December 2013

• Provide and close first level help desk for all types of requests.
• Full Development in AS400 development and desktop application.
• Development of 4 eye rule application in Equation banking system.
• Deep Knowledge of Equation Banking system.
• Developed programs and reports for the feasibility of the system to be used by the bank users.
• Discussing problems and analyzing the problems with user.
• Gathering requirements from the user for the new reports and programs.
• Design new screens, menus, files according to the requirements of bank user.
• Do testing of the developed programs and reports.
• These all tasks are done for the two system, first one is MIDAS and also for the EQUATION.
• Application Developed.
1) Monthly statement.
2) Add New Customer Module.
3) Maintain Existing Module.
4) Generate Monthly Profit of Discounted Deals.
5) Generate the All kind of Banking report for Users.
6) Cheque Printing.
7) Create CRB File for BENEFIT Company.
8) Create ATM Card File Daily file.
9) Developed Single Obligor Application (Hierarchy Of Custmers)
10) Developed Emailing of Monthly statement Application.
11) Developed Document Management system.
12) Developed Daily Porocco File for Taqseet Card.
13) Developed Automation Salary Apllication.
14) Developed full module of Add new customer.
15) Developed full module of Add New Account.
16) Developed Module Master Card fee Reconciliation.
17) Developed Module Master Card Settlement Reconciliation.
18) Developed SMS Modulator (for sending SMS).
19) Developed SMS Data entry Module.
20) Developed TAQSEET Card Upload Module.
21) More than 100 reports have been developed by me for all the bank dept.

Team Leader at Millennium System Company Limited
  • Pakistan - Karachi
  • January 2005 to September 2007

• Make programs using COBOL, RPGLE, CLP, ASP, VB 6.0, VB.NET and VB Script.
• Developed databases using DB2, MS Access and SQL SERVER
• Make Public and Private classes for the programs.
• Use the Programming techniques of Polymorphism, Encapsulation & Inheritance.
• Supervising in the development of a project.
• Defining and Detailing Requirements
o Data Flow Diagrams
o Entity relationship diagrams
o Use Cases and descriptions
o Workflow diagrams
o Prototyping / Screen Designs- interfaces.
• Data Analysis.
• Conducting interviews with clients, documenting.
• Gathering Requirements in a Group Setting
• Documenting Requirements
• Analyze and verify product requirements and design specifications,
• Validating & testing the requirements, participating in the system tests.
• Ensure quality and minimize defects of internally developed software applications through the execution of system test strategies, procedures and plans.
• Normalization, database design.
• Code, test and trouble shoot programs utilizing the appropriate hardware and programming technology
• Design, implement and maintain database security
• Work with Relation Database Management System (RDBMS).
• Debugging & Trouble shooting of software packages
• Maintenance and Upgrading of existing systems

Projects Summary:
• Provided services to Habib Bank Limited(HBL) in AS 400, COBOL, RPG and DB2, VB 6 and in
crystal report (Products involved are

1) RBTS :- (Remote Banking Transaction Server)
RBTS is a middle wear which provides interface to Phoenix and MISYS without RBTS ATM cannot work properly. Because the actual posting of debit / credit is done by the RBTS. RBTS is for Pakistan ATM Transactions. RBTS is run on AS400 as subsystem and it is developed in RPG, C, CLP, DB2.I provide the support in that system and add some new API's in the system.

2) RBTSUAE :- (Remote Banking Transaction Server)
The description of product is same as above but it support the UAE ATM transactions. The whole maintenance, changes and implementation of RBTSUAE is done by me.

4) Consolidation:-
The consolidation purpose is to merge all the branches data in to one single database. And for that reason the API's or Programs are written in COBOL, CLP.
5) Card Production:-
Phoenix provides the text file which contains the POS, VISA and MNET
transactions, so for that reason VB Script is written to export the text file in to AS400
DB2. and then some COBOL and CLP programs is written to Post the transactions into
the MISYS. The whole System is developed by me.

, 6) RBTSCC:- (Remote Banking Transaction Server Call Center)
It is the middle wear between Rendiwo and MYSIS. Rendiwo gives the request
to the RBTSCC and RBTSCC fetches the Information from the MISYS LIKE (Account Balance Inquiry etc) and return the result to the Rendiwo. The technical supervision of RBTSCC is done by me and it is developed in AS400, RPG, CLP and DB2.

• Providing services to Standard Chartered Bank (SCB) in AS 400, RPG, DB2, VB6.0 and Crystal
Report (RBTS, OSMS).
• Involved in the development of Bill Printing System for KWSB. It is developed in VB 6.0 at front-
end and SQL Server at back end, reporting is done in Crystal report. The KWSB Bill is
developed by me.
• Habib Bank Limited(HBL) Signature Scanning & Migration System (VB 6.0, Crystal Report and
SQL Server)
• Bank token System ( VB 6.0, SQL Server)
• Union Bank ATM Reporting Tool ( VB 6.0, AS / 400, and Crystal report)
• Daily Attendance- Desktop application ( VB.Net, MS Access, and Crystal Report)
• Garments Information Management System Application (VB 6.0, and SQL Server)
• Website: www.bigchaps.com (UK website) (ASP, and MS Access)
• Website: www.msclpk.com/pmcs ( ASP, and MS Access )
• Website: www.nisarmemon.org (ASP and MS Access)

Education

Bachelor's degree, ​B.Sc. (Hons) in Computing and Information Systems, First Position
  • at College of Digital Sciences CDS Affiliated with NCC and London Metropolitan University UK
  • December 2004
Diploma, Information Technology
  • at College of Digital Sciences CDS Affiliated with NCC and London Metropolitan University UK
  • December 2003

International Advance Diploma in Computer Studies (IDCS)

Diploma, Information Technology
  • at College of Digital Sciences CDS Affiliated with NCC and London Metropolitan University UK
  • December 2002

International Diploma in Computer Studies (IDCS)

High school or equivalent, Science Pre-Enguineering
  • at Jinnah Government College, Karachi Pakistan
  • May 2001

HSC (Higher Secondary Certification),

High school or equivalent, Science
  • at Ladybird Grammar School, Pakistan
  • April 1999

SSC Certificate

Specialties & Skills

Interface Builder
Systems Analyst
SQL/PLSQL, SQL Server 7, MS Access 97/2000.
Software Engineer
Systems Maintenance
C,C++,COBOL, RPGLE,CLP,SQLRPGLE

Languages

English
Intermediate
Urdu
Intermediate

Memberships

NCC (National Computing Center) Education Services Ltd. (UK)
  • Student (Member #252749)
  • January 2002

Training and Certifications

A+ Certificate From PIA Training Center Karachi Pakistan (Certificate)
Date Attended:
March 2001

Hobbies

  • Internet Surfing
  • Listening to Music
  • Watching Movies
  • Reading Computer Books