Operations Executive
Gullivers Travel Associates
Total years of experience :27 years, 11 Months
Passes and handles booking requests for
services/transfers and other online services
worldwide/inquiries from agents.
Handles in-house complaints and make sure clients are
satisfied and well compensated prior to check out date.
Investigates post departure complaints reported by
agents within 1 month of the service dates through
appropriate channels.
Chase clients for pending payments if they are not
received when expected or if their credit card is declined.
Coordinates with reservation offices worldwide for all
pending bookings to avoid delays.
Responsibility for London 2, GTA02, WBS, RBS, XML call
center and following up rejected bookings with suppliers
and sending correspondence to agents to be able to
confirm bookings.
Interacts with Sales, Reservations, Sourcing and
Inbound Department as well as travel agents
On special cases, contacts the suppliers directly to
confirm transfers/services bookings.
Ensures customer service is properly delivered to the
agents by extending the maximum level of quality service
and maintains good customer relations.
Managed and oversaw the day‐to‐day administrative support activities in the office. Primary responsible for rendering administrative functions and providing efficient support to the Vice President and General Manager and its associates to ensure a systematic work flow in the area.
Arrange meetings, conferences, and project team activities.
Coordinates with the Head of Departments regarding meetings and functions.
Negotiating and administration of purchasing office and pantry supplies.
Cost saving budgeting
Responsible for the overall office maintenance and needs of employees in terms of pantry/office supplies and office equipment.
In-charge of preparing food stuff and supplies when there are functions/meetings
Ensures smooth operation of office equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment
Operates a variety of standard office machines, including personal computer, office telephone trunk line, fax machines, shredding machine and photocopy machine.
Perform reception duties in an efficient, professional and courteous manner and serves as the primary interface with clients.
Greets the clients/visitors and assist them by coordinating with the people they have to meet
Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
Handles and answer a multi-line switchboard (60 extensions) quickly (ideally within 3 ring cycles) and direct calls to their destination without delay.
Responsible for sending and receiving local & international documents and parcels through and from the couriers. Responsible for distributing mails from the post office.
Responsible for supporting all aspects of comprehensive administration duties for the Vice President and General Manager’s work including communications, correspondence, appointments and the diary, travel and accommodation as required in addition to managing dates, producing agendas, minutes, organizing venues and hospitality for visitors, arranging their visa in other countries for business trips and leisure and all key paperwork for meetings.
Ensure necessary records are maintained that can readily provide current, accurate and accessible information
Responsible for safekeeping of all VP and GM’s confidential files and their travel arrangements.
Taught English as a second language to speakers of foreign language
Taught academic subjects to expatriates in the Philippines from High School to University students.
Managed the daily operations of the school.
Developed administrative policies and marketing plans for the school.
Responsible for the development of training curriculum and programs tailor fit to the group and individual needs of students.
Developed reading and activity materials for the students.
Accomplished human resource objectives by selecting and recruiting, orienting, training, assigning, scheduling, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Facilitated the processing of all legal documentation and registration of the school including visa of expatriates and students.
Responsible for safekeeping of all confidential files.
Managed the daily operations of the school.
Developed administrative policies and marketing plans for the school.
Responsible for the development of training curriculum and programs tailor fit to the group and individual needs of students.
Developed reading and activity materials for the students.
Accomplished human resource objectives by selecting and recruiting, orienting, training, assigning, scheduling, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Facilitated the processing all legal documentation and registration of the school including visa of expatriates and students.
Responsible for safekeeping of all confidential files.
Carried out individualized and group instruction in spoken and written English to foreigners
Assisted in facilitating school programs and meetings of teachers.
Supports the management in determining and solving school’s problems and irregularities.
Handled and responded to inquiries of companies regarding student records and responsible for the confidential files of the students.
Facilitated in the processing and releasing of student’s transcripts, certificates and diplomas.
Assisted in the registration procedures during enrollment period.
Effectively carried out other administrative tasks designated by the Department.
Worked closely with the Registrar
Responsible for supporting all aspects of comprehensive administration duties for the owner of the company’s work including communications, correspondence, appointments and the diary, travel and accommodation as required in addition to managing dates, producing agendas, minutes, organizing venues and hospitality for visitors, arranging visa in other countries for business trips and leisure and all key paperwork for meetings.
Responsible for safekeeping of all confidential files and also responsible for administration support covering transportation facilities, office furniture and equipment and monitoring of all
incoming and outgoing cash flow.
Served as the primary point of contact for all clients. Ensured good relations with the clients through open communication, anticipating their needs proactively.
Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans, productivity, quality and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
Identified marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share.
Worked closely with the owners of the company and served as their Personal Assistant
In-charge of collecting cheques from clients in private and government offices.