Secretary cum Receptionist
Option One International
Total years of experience :12 years, 6 Months
• Provide assistance to all Department Heads regarding day to day activities
• Maintain and Update all HR files including the personal records of employees on matters such as wages, leave and training, and prepare associated management reports.
• Monitoring staff performance and attendance
• Advertise staff vacancies, assess applications, prepare reports and make recommendations to the management about staff appointments.
• Meet and Assist Clients and VIPs
• Making travel bookings, meeting and event arrangements.
• Preparing, Editing and Proofreading letters, reports, spreadsheets, presentations and proposals to ensure proper grammar, spelling, syntax and style
• Controlling the incoming and outgoing documentation process and maintaining files and project reports.
• Organizing administrative duties and activities including receiving and handling information.
• Perform general clerical duties that include but not limited to: photocopying, faxing, mailing, scanning and filing.
• Answer calls and provide information to the caller.
• Answer calls and provide information for frequent flyer members.
• Make a reservation, revalidate and reissue tickets for both redemption and revenue tickets.
• Address special requests by customers like wheelchair assistance; special meals; medical assistance; seat assignment.
• Provide the best option for the member’s itinerary/ queries.
• Keeps and maintains members’ interaction and transaction, record details of their queries, complaints, suggestions and what actions were taken.
• Guide the member step by step on how the website works.
• Contact with different departments to seek possible options to the member’s conflict.
• Capable to know when I can handle and to escalate the situation to the specific Supervisor.
• Assisting colleagues on the day to day operation.
• Well verse in oral and written business email and correspondence.
• Carry out excellent customer service in accordance with the airlines and company’s procedure.
• Maintain confidentiality with the customer’s data like itineraries, passports, and credit card numbers.
• Facilitate and supervise tasks in the committee
• Research for potential sponsors for materials that was needed
• Prepare materials for the event
• Proofread the materials before printing and distributing
• Encoded and organized camper's data on the system
• Organize and facilitate meetings, events and booths for the camp
• Teach Basic English to Korean students.
• Prepare and execute the tasks for learning every meeting.
• Conversing with the students in English while introducing the culture of the Philippines.
• Provide assistance while the students execute hands on tasks.
• Organize events and activities that promote UNICEF's ideals.
• Prepare activity budget and financial reports.
• Liquidate assets.
• Provide documents for approval of the adviser.
• Look for locations that are fit for the activities
• Prepare, write and proofread the articles that will be published in the college's newsletter
• Answer telephone calls and transfer to the appropriate staff member.
• Meet and greet clients and visitors.
• Maintain hard copy and electronic system.
• Perform general clerical duties that include but not limited to: photocopying, faxing, mailing, scanning and filing.
• Organizing administrative duties and activities including receiving and handling information.
• Assists Government Officials, VIPs and their families for their passport application and guide them throughout the process.
• Deals with queries from the public and customers.
• Brainstorm ideas for the Philippine Visa leaflets