Handover Specialist
Mercedes Benz
Total years of experience :14 years, 3 Months
- Co-ordinating the delivery handover process for all new and used vehicle sales from start to finish.
- Ensuring that all appropriate paperwork is completed and checked with regards to each delivery.
- Liaise with the Product Operation department to identify potential retail stock prior to arrival dates, coordinate with Sales consultant in organizing the vehicle preparation cycle to include mechanical work and valeting; facilitate the movement of vehicles on site to the relevant area, ensure all forecourt stock is clean and presentable at the time of delivery.
- Ensuring that all payment requirements are communicated effectively to customers.
- Providing vehicle delivery handover experience that exceeds all customer expectations.
- Scheduling handover appointments in advance in coordination with the sales department to ensure a timely and seamless delivery schedule.
- Conducting different tasks related to handover process.
- Conducting test-drives with clients when required.
- Participating in new product trainings.
- Maintaining thorough product knowledge of vehicle operational features and latest innovations.
- Participating in product exhibitions and sales events.
Special achievements at Gargash
- Promoted as a “Product Expert” in October 2018.
- Awarded the brand ambassador of “BEST CUSTOMER EXPERIENCE” for MERCEDES BENZ MIDDLE EAST https://youtu.be/SDJLEh2320U
Organizing and preparing sold vehicles for delivery on behalf of the sales team prior to customer arrival.
Ensuring handover of new vehicles to customers in a professional and efficient manner whilst maintaining the highest possible customer service standards. This process includes a clear understanding of the vehicle’s key technologies, operating features, warranty/servicing guidelines and associated paperwork, laying the foundation for customer loyalty, retention and referral business.
Conducting a post-delivery follow up call and answering customers questions, queries and if needed arranging a second handover appointment.
Assisting the sales executives when required, conducting product presentations and customer test drives.
Keeping abreast of automotive trends, competitor models and new technologies related to the BMW range.
Possessing a depth knowledge of existing/new/future BMW models, technological features, accessories etc. and communicating their benefits to the customers.
Regularly attending product and sales training courses as determined by sales management and/or the manufacturer and maintaining the mandatory dealership certifications.
Attending daily sales team meetings.
Reporting to the Sales Manager regarding objectives, planned activities etc.
Introducing customers to the service and parts department’s personnel to emphasize the quality and efficiency of the dealership’s service operations including the quality and variety of original BMW parts and accessories.
Scheduling the first service appointment for the customers.
Exhibiting a high level of commitment to customer satisfaction. Maintaining a minimum customer satisfaction standard equal to or above the manufacturer targets.
Ability to build rapport with customers and qualify their requirements.
Effective time management.
Organizing and preparing sold vehicles for delivery on behalf of the sales team prior to customer arrival.
Ensuring handover of new vehicles to customers in a professional and efficient manner whilst maintaining the highest possible customer service standards. This process includes a clear understanding of the vehicle’s key technologies, operating features, warranty/servicing guidelines and associated paperwork, laying the foundation for customer loyalty, retention and referral business.
Conducting a post-delivery follow up call and answering customers questions, queries and if needed arranging a second handover appointment.
Assisting the sales executives when required, conducting product presentations and customer test drives.
Keeping abreast of automotive trends, competitor models and new technologies related to the BMW range.
Possessing a depth knowledge of existing/new/future BMW models, technological features, accessories etc. and communicating their benefits to the customers.
Regularly attending product and sales training courses as determined by sales management and/or the manufacturer and maintaining the mandatory dealership certifications.
Attending daily sales team meetings.
Reporting to the Sales Manager regarding objectives, planned activities etc.
Introducing customers to the service and parts department’s personnel to emphasize the quality and efficiency of the dealership’s service operations including the quality and variety of original BMW parts and accessories.
Scheduling the first service appointment for the customers.
Exhibiting a high level of commitment to customer satisfaction. Maintaining a minimum customer satisfaction standard equal to or above the manufacturer targets.
Ability to build rapport with customers and qualify their requirements.
Effective time management.
Teaching all areas of the primary curriculum;
Taking responsibility for the progress of a class of primary-age pupils;
Organizing the classroom and learning resources and creating displays to encourage a positive learning environment;
Planning, preparing and presenting lessons that cater for the needs of the whole ability range within their class;
Motivating pupils with enthusiastic, imaginative presentation;
Maintaining discipline;
Preparing and marking work to facilitate positive pupil development;
Meeting requirements for the assessment and recording of pupils' development;
Providing feedback to parents and careers on a pupil's progress at parents' evenings and other meetings;
Coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area;
Working with others to plan and coordinate work;
Keeping up to date with changes and developments in the structure of the curriculum;
Organizing and taking part in school events, outings and activities which may take place at weekends or in the evening;
Liaising with colleagues and working flexibly, particularly in smaller schools;
Working with parents to maximize their involvement in the school and the development of resources for the school;
Meeting with other professionals such as education welfare officers and educational counselors, if required.
Other responsibilities in the present school:
Dance Activity Teacher for all the Activity lessons from Grade 5 to 10.
Subject Leader at the primary level of the school.
Managing calls from various branches all over India.
As required, recruit, hire, train and supervise part-time or full-time, paid, or unpaid/volunteer secretarial or clerical staff
Give basic training to my juniors about their work structure.
Solving queries of various branches.
Co-ordination between all the branches.
Administrative jobs(such as: Documentation of various important files and papers, documentation of various Agreement/Deed of Sale, keeping track records of other divisions of the company-Agro, Cements, Construction, regarding Product Delivery, etc.)
Making various MIS reports and placing it directly to the CMD directly.
Special correspondence with officials (in house and outside) on behalf of the company.
Taking control of various other HR related issues.
Maintaining HR records and files and preparing standard HR documents as required by the HR team.
Providing any other administrative support to HR team, pertaining to administration of HR records and documents.
Providing assistance in executing internal events, such as office celebrations, Office Meetings, etc.
Relieve management of administrative detail, all projects.
Coordinating work flow.
Updating and following up delegated tasks to ensure progress to deadlines.
Keeping projects on schedule.
Maintaining manual procedures to ensure consistent performance of routines.
Compose correspondence/reports for Director’s signature.
Arranging essential mail in priority action order for the MD.
Checking deadlines on incoming requests and put preliminary work in play.
Handling all inquiries within my capacity.
Do phone surveys/inquiries as needed.
Assuring discreet handling of all business.
Arranging travel through internal or outside agents.
Taking full care of Administrative matters of different locations of the Company.
Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Managing in house calls.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests’ valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Adheres to all safety procedures and informs management of any unsafe conditions.
Attends meetings and training as requested.