Hostess/ Resturant Reservation Agent
Sofitel the Palm
Total years of experience :2 years, 11 Months
• Welcoming and directing guests.
• Taking reservations.
• Confirming reservations.
• Receiving payments for the meals consumed (cashier).
• Ensuring standard service of food and drinks to the guests as per the hotel standards.
• Checking on the meal status, if the guest is enjoying or no once is served and taking appropriate action to correct any problems.
• Informing about the promotion in the outlet and the happening events for example BBQ nights, launching of new events to keep awareness to the guests.
• Acting as a link between the management and the customers by listening to the guest needs and ideas and reporting them to the management to work on them.
• Greeting, welcoming, directing and assisting guest to sit.
• Ensuring standard service of food and drinks to the guests as per the hotel standards.
• Checking on the meal status, if the guest is enjoying or no once is served and taking appropriate action to correct any problems.
• Maintaining proper placement of items to ensure quick service.
• Taking orders from the guest, ensuring that the food is served at the right time and in the right way.
• Maintaining a clean atmosphere of the restaurant when the guest is there and when he/she leaves.
• Preparation of different types of coffee, tea and mock tails and serve in the right standards.
Awarded a Certificate in Project Planning And Management
2004 - 2005 Hana International School U.A.C.E certificate