Collection Officer
bank of jordan
Total years of experience :14 years, 4 Months
Main Responsibilities:
· Collect the bank’s debts while retaining our good customers.
· Achieve the monthly-agreed target.
· Comply with the bank values policies & the CBJ regulations.
· Maximize income recovery from defaulting customers by exercising strict day-to-day control over the default processes in line with agreed objectives.
· Safeguard the bank interest by best utilization of the available resources and by spotting any risky acts within the dept of the bank.
· Follow up any related transaction with over dept and to report any anomalies to superiors.
· Build up a good knowledge of the bank's products and to improve their collection negotiations and time management skills.
· Attend to customer’s inquiries relating to defaulted accounts.
· Maintenance and update of diary for follow up of delinquent accounts.
· Recommend rescheduling of installments to team leader and then to collection manager.
· Recommend future course of action including lodging criminal cases where delinquency continues.
· Help in early identification of skips filling remedial action.
· Ensure timely adherence to collection strategy as amended from time to time.
· Provide feedback and recommendations to the credit debts. On portfolio performance and documentation.
Main Responsibilities:
· Collect the bank’s debts while retaining our good customers.
· Achieve the monthly-agreed target.
· Comply with the bank values policies & the CBJ regulations.
· Maximize income recovery from defaulting customers by exercising strict day-to-day control over the default processes in line with agreed objectives.
· Safeguard the bank interest by best utilization of the available resources and by spotting any risky acts within the dept of the bank.
· Follow up any related transaction with over dept and to report any anomalies to superiors.
· Build up a good knowledge of the CB products and to improve their collection negotiations and time management skills.
· Attend to customer’s inquiries relating to defaulted accounts.
· Maintenance and update of diary for follow up of delinquent accounts.
· Recommend rescheduling of installments to team leader and then to collection manager.
· Recommend future course of action including lodging criminal cases where delinquency continues.
· Help in early identification of skips filling remedial action.
· Ensure timely adherence to collection strategy as amended from time to time.
· Provide feedback and recommendations to the credit debts. On portfolio performance and documentation.
Main Responsibilities:
· Answering customer quires related to loan and card account.
· Follow up advocates regularly.
· Handling and answering advocates and court quires on daily basis.
· Investigate customer assets.
· Support legal action by locating customer’s information to reactivate stuck cases in court.
· Negotiate settlement arrangement with customers.
· Follow up customer settlements.
· Performs general clerical duties.
· Assists in making loan rate and collection decisions.
· Prepares detailed reports for management control and reporting of federal funds.
· Operates all office equipment.