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Mafaz Jastaniah, Center Manager

Mafaz Jastaniah

Center Manager

Saudi Arabia

Bachelor's degree, Business Administration ( INTERNATIONAL BUSINESS )

Work experience

Total years of experience: 16 years, 8 months

Center Manager

January 2015 - Present

January 2015 - Present

Developing general plans, policies and strategies for the Training Center, and insure it’s
implementation.
• Planning training programs and curricula, monitoring market needs and updating programs
offered.
• Setting annual targets cascaded to quarters and monthly targets, identifying required resources
and enablers to achieve those targets.
• Increasing sales through advertising campaigns such as Email Campaigns, Social Media, SMS
and Google clicks
• Expanding the Training Center’s services to include corporates as well as individuals .
• Collaborating with multinational institutes to support our training programs.
• Developing policies and procedures to ensure compliance with relevant rules and regulations.
• Performance management and teams development skills.
• Managing and directing the daily activities of the Training Center and directing the organization
of training activities and holding training courses.
• Establishing and maintaining relationships with key suppliers and customers, provide effective
solutions and maintain high standards of service.
• Preparing budgets and negotiating contracts.
• Arranging training courses in the kingdom and abroad.
• Reviewing and audit the quality manual.
• Empowering the attainment of ISO 9001 and ISO 10015 certificates.

Job role:
Management

Assistant

January 2013 - December 2014

January 2013 - December 2014

Planning and organizing the administrative process.
• Coordination of operations within the organization.
• researching for the latest training programs.
• Communicate with clients and assess their needs constantly.
• Supervising the needs of staff and Training Center.

Job role:
Administration

Public Relations specialist

December 2011 - December 2012

December 2011 - December 2012

Supervising the progress of the training process
• Handling Correspondence and communications (Governmental and Administrative)
• Arranging welcoming and farewell ceremony for visitors and trainers
• Dealing with complaints and suggestions from clients

Job role:
Marketing and PR

Assistant Administration Manager

July 2010 - November 2011

MID EAST JET COMPANY

July 2010 - November 2011

Responsible for:
• Processing aircraft maintenance data.
• Crew records and qualifications data.
• Company’s employees qualifications and history records data.
• Building and managing an electronic archiving system.

Job role:
Administration

Administrative Assistant

August 2006 - April 2007

KING ABDULAZIZ UNIVERSITY

Jeddah, Saudi Arabia

August 2006 - April 2007

To the Head of Public Administration department
• Coordination and preparation of meetings.
• Preparing and writing reports and correspondence.
• Communications with other departments in the university.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Education

King AbdulAziz University

February 2009

February 2009

Bachelor's degree, Business Administration ( INTERNATIONAL BUSINESS )

Saudi Arabia

King AbdulAziz University

January 2007

January 2007

High school or equivalent, Business Administration

Saudi Arabia

courses: Completed English Language Courses (Level3, Level4, Level5, Level6 and Level 7) at Berlitz English Language Institute.

Skills

Implementing Training Programs
Expert
Implementing Training Programs
Expert
Developing Training Programs
Expert
Developing Training Programs
Expert
Training
Expert
Training
Expert
International Business
Expert
International Business
Expert
Administration
Expert
Administration
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BUDGETING
Expert
BUDGETING
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DIRECTING
Expert
DIRECTING
Expert
EMAIL
Expert
EMAIL
Expert
ISO
Expert
ISO
Expert
ISO 9000
Expert
ISO 9000
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
Implementing Training Programs
Expert
Implementing Training Programs
Expert
Developing Training Programs
Expert
Developing Training Programs
Expert
Training
Expert
Training
Expert
International Business
Expert
International Business
Expert
Administration
Expert
Administration
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
Strategic Commander
KTC
Jan 2011
Public Relations
KTC
Jan 2011
Effective supervision
KTC
Jan 2011
Digital Marketing
KTC
Jan 2012
Strategic planning of Human Resource Management
KTC
Jan 2014
Certified quality management consultant iso 9001\10019
KTC
Jan 2016
Quality management system iso 9001\2015
KTC
Jan 2017
Internal audit of the quality system iso 19011\2018
KTC
Jan 2020
Quality management system iso 22000\2018
KTC
Jan 2021
Advanced digital marketing planning
KTC
Jan 2021