call center agent
Oma Emirates
Total years of experience :3 years, 2 Months
Resolved technical issues and effectively addressed product
and service concerns.
• Proficient in utilizing managed field servicing systems and
processes to track, update service tickets, and generate
reports.
• Maintained accurate records of customer complaints and
service requests within a managed service database.
• Experienced in entering sales requests into SAP systems and
ensuring timely updates in the ERP financial system
Handeled high volume of inbound and outbound calls of Ministry of Qatari public health(MOPH) and primary health care(PHCC) .
Booked, rescheduled and cancelled appointments for customers .. answered their inquiries about all PHCC health centers .
Raised customers complaints against health centers and try to solve .
Call the customers to remind them or to confirm their appointments.
Answered customers question about traveling policies, home and hotel quarantine regarding to covid-19 situations
Raised customers complaints about (vaccine, positive cases, quarantine facilites, isolation, Ehteraz app )
Calls customers for survey and to complete their clinic referrals .
Back office support for e-services application (Nar'aakom), checked requests , booked their appointments and call them back to confirm .