Corporate Sales Manager
Landmark Group
Total years of experience :19 years, 0 Months
Corporate Sales Manager: Home Centre (Furniture) & Emax (Electronics),
Landmark Group - from May 2010 to Present
Responsibilities:
• Review service levels across all areas of the corporate operations and take appropriate action to ensure delivery of excellent customer service.
• Ensuring in meeting the given Budgets for both Home Centre and Emax.
• Review financial performance and take action to ensure delivery of sales and profit plan.
• Actively involved in the business assessment and development, forecasting & budgeting.
• Managed a team of 30 staffs and 3 Site Supervisors
• Developed new cross promotional activities in line with the trends in the market.
• Reviewed market analyses in order to determine customer needs, volume potential, price schedules and discount rates.
• Minimize shrinkage and damage in line with targets, and implementation of theft policies and procedures.
• Conducted detailed market study to analyze the latest market trends and tracking competitor activities and providing valuable inputs for fine tuning the selling strategies along with hybrid SWOT Analysis.
Property Manager: from Mar 2007 to Apr 2010
Tadmur Real Estate - Bridgestreet W.W.L
• Helping investment property owners in preserving and increasing the value of their real estate investments.
• Handling more than 15 employees within my department.
• Keeping properties occupied with qualified tenants through advertising, lead follow up, property showings for prospective tenants.
• Develops rental agreements, selects qualified tenants, collects deposits and rents, enforces terms of rental agreements, resolves tenant complaints
• Handling each property's financial operation, making sure the rent is collected on time
• Facilities Management- schedules maintenance and repairs, negotiates contracts with vendors, regularly inspects property to ensure it is in good working order and quickly resolves emergency maintenance issues.
• Keeping financial records from property operations creates monthly financial reports for property owner.
• Keeping open dialogue with property owner on vacancies, tenants, physical condition of property, financial issues.
• Scheduling property maintenance & managing building maintenance projects.
• Analyzing market conditions
• Compiling data for financial reports
• Evaluating performance of employees
• Negotiating real estate sales contracts
• Resolving customer and public complaints
• Maintaining records, reports and files
• Ensuring rental properties are occupied
• Reporting to the general Manager.
• Manager on Duty from Apr 2005 to Jan 2007
The Ritz-Carlton Hotel Doha.
• Covering cashiering duties to meet customer expectations for speedy check in/out service.
• Operating using Opera hotel management system
• Ensuring all guest comments and complaints are dealt with in an effective and speedy manner
• Ensuring the security of the property is maintained at all times
• Night Auditing function including balancing the days takings & preparing daily, weekly and Monthly reports
• Optimizing guest satisfaction and record outcomes
• Training front desk staff of Computer systems, balancing of shifts, day to day.
• Ensuring a speedy resolution to any problems that may arise on shift.
• Assisting with the finances / accounts
• Assisting with housekeeping regarding accommodation requirements.
• Carrying out day-to-day administration of the front office, including answering telephones, and emails.
• Answering queries from staff, &Guests referring them to contact points at which they can obtain further information.
• Reporting to the engineering department any maintenance that needs attention at the hotel. Following through these maintenance issues when required.
• Handing over with Night Manager & Reporting the matters needs to be following up.
Front Office Receptionist: The Ritz-Carlton Hotel Doha.
• Attended training programs covering: customer relationship management, Hotel Management system "FIDELIO", room marketing and pricing, reservations, guest relations and communications, food and beverage services, housekeeping, and disaster recovery.
• Assumed the responsibility of a front office receptionist to insure total customer satisfaction.
• Interacted with customers to: understand their expectations, explain the service offerings; the available rooms, restaurants, bars, entertainment, and recreation services.
• Operated using FIDELIO hotel management system.
• Covered cashiering duties to meet customer expectations for speedy check out service.
• Adhered to regulatory and security requirements and prepared mandated reports.
• Sending the daily police reports to CID department & check in / out the guest from the system.
Reservation Agent: The Ritz-Carlton Hotel Doha.
* Answering both internal and external calls
* Check the rate and the availability
* Making the booking throw the phone calls, faxes and the email.
* Ask for a guarantee for the booking.
* Checking the time of arrival & departure and the airport pick up.
* Print out the confirmation and send it back throw the fax, or the email.
* Using both of the systems (MARSH) & (FIDELIO)
• Bachelor of commerce - Egypt, Cairo.