HUMAN RESOURCES SPECIALIST
Gulf Drilling International
Total years of experience :6 years, 3 Months
• Provides day-to-day support to expatriate assignees and human resources personnel.
• Administration of the company’s expatriate assignment policy and relocation policy.
• Coordinate the process of preparation of assignment letters; compensation worksheets, visas and work permits; relocation process; maintaining regular communication with the global assignee and family.
• Assist with on boarding of new expatriates.
• Work with HR team on the administration and interpretation of policy.
HRIS (Compensation Support)
• Develop and maintain databases to track various compensation elements that help to streamline several processes.
• Process employee payment requests.
• Perform data analysis, validation, reporting and maintenance tasks during the year-end bonus, merit processes, performance management processes.
• Perform financial validation upon customer activation (support documents, hardware fees paid, information provided adequate) or customer status update such as upgrade or downgrade to ensure validity and adequacy of information.
• Review, verify and validate test bill cycle run according to a predefined sampling method and focus on new customers and customers with updated status ensure accuracy of results.
• Monitor paid and unpaid invoices/performas, visit customers when needed to explain due balances and work to reduce re-sellers and corporate due amounts to increase collections and cash flow.
• Use predefined policies and procedures to handle and resolve disputes / queries with customers, warn customers in cases of delays, suspend accounts after the grace period if invoices not paid after receiving approvals, void invoices where necessary, adjust debit and credit notes to ensure business flow
• Forward information where necessary to relevant departments such as IT or sales to facilitate resolution of customer queries within set guidelines
• When disputes are not resolved, deal with appropriate other entities such as sales and legal to solve disputes the most appropriate way.
• Archive documentation related to billing and collection control
• Generate reports describing tickets issues compared to predefined SLA’s to show evidences during discussions / develop external balance sheets to clarify due balances and agree on conclusions
• Prepare monthly reports representing the voided invoices during the previous month to track and document all activities appropriately
• Rapidly responding to the customer.
• Assisting the customer with basic questions.
• Handle customer's complaints and inquiries and provide solutions to their problems.
• Coordinate with other departments to solve customer's complaints.