Maha Ahmed, Senior Trainer

Maha Ahmed

Senior Trainer

MENA Business Services

Location
Saudi Arabia
Education
Bachelor's degree, English Language
Experience
10 years, 6 Months

Share My Profile

Block User


Work Experience

Total years of experience :10 years, 6 Months

Senior Trainer at MENA Business Services
  • Saudi Arabia - Khobar
  • July 2004 to December 2014

• Identify training and development needs through job analysis, appraisal schemes and regular consultation with the business Manager and the HR Department.
• Design and develop Training & Development programs based on the organization’s and the individual's needs.
• Handle the process of new services induction and programs to the organization.
• Produce training materials for in-house use, and manage the delivery of the training program.
• Monitor and review the progress of trainees through questionnaires and online quizzes.
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
• Process the organization’s internal announcements regarding updates on policies, changes on procedures, and hosted events.
• Ensure the overall implementation of the organization’s Health and Safety Policies for the prevention of injuries, illness and damage.
• Permit for confidence, innovation and customer delight to inspires performance and achieve the organizational mission and goals.

Education

Bachelor's degree, English Language
  • at King Faisal University
  • July 2003

English Language Specialties.

Specialties & Skills

Administration
Training
Customer Service
Fluent in English written and spoken
Microsoft Office 2010 (Word, Excel, Outlook and Power Point)

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Information Security Essentials (Training)
Training Institute:
Saudi Aramco e-Learning
Help Desk Analyst (Certificate)
Reporting and Processing Near Miss (Training)
Training Institute:
Saudi Aramco e-Learning