SAAS ENTERPRISE ACCOUNT MANAGER
HAQQ
Total years of experience :4 years, 11 Months
(REMOTE)
• Develop account plans to drive growth opportunities within existing client accounts.
• Identify upsell and cross-sell opportunities based on clients evolving needs and usage patterns.
• Coordinate the onboarding process for new clients, ensuring a smooth transition onto the SAAS platform.
• Understand clients business goals and challenges to effectively position the SAAS product or service.
• Monitor key performance indicators (KPIs) related to customer success, such as adoption rates, user engagement, and satisfaction scores.
• Build strong relationships with key stakeholders and decision-makers within client organizations.
• Responsible for creating packages section since December 2020
• Achieved 35% revenue growth in 2023 through smart strategies.
• Proficient in B2B and client relationship building.
• Adapting to industry trends and flexibly meeting changing client needs
• Scheduled meetings on behalf of the supervising manager.
• Creating travel itineraries for corporate employees
• Frequently remote meetings with partners, addressing issues and concerns promptly.
• Kept team members on track with regular remote meetings.
• Researching vendors and negotiating rates for travel and accommodations
Handling inquiries for individual customers
providing detailed information about our services for individual customers
Upselling for individual customers
Processing Bookings after confirmations from individual customers
Managing Reservations
customer support