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Mahdi Saleh, Operations Research Analyst

Mahdi Saleh

Operations Research Analyst·City of Dallas

United States

Master's degree, Information Systems and Technologies

Work experience

Total years of experience: 19 years, 3 months

Operations Research Analyst

August 2024 - Present

City of Dallas

Texas, United States •Hybrid

August 2024 - Present

• Leveraging SAP GUI to extract and consolidate data into comprehensive master datasets for enhanced analytics.
• Utilizing Excel for data cleansing, validation, and in-depth analysis for data-driven decision-making.
• Effectively communicating analytical insights to cross-functional teams and subject matter experts, fostering collaboration and informed strategies.
• Creating and executing user acceptance testing (UAT) cases and validated feature performance to ensure deliverables met business requirements.
• Collaborating with business users and IT teams to identify data requirements for enhancing query optimization and facilitating ad hoc reporting for improved operational efficiency.
Company industry:
Public Administration
Job role:
Information Technology

Operations Research Analyst

August 2024 - Present

Dallas city hall

Texas City, United States •Hybrid

August 2024 - Present

• Develop centralized datasets using SQL and SAP data extraction to support business
intelligence, operational reporting, performance analysis, and data-driven decision-making.
• Design and maintain Power BI dashboards, reports, and visualizations to monitor KPIs,
operational performance, and business trends.
• Optimize SQL queries, data models, and data transformations to improve reporting accuracy,
data quality, operational efficiency, and forecasting capabilities.
• Gather business requirements from stakeholders and develop Business Requirements
Documents (BRDs) that translate business needs into actionable reporting and analytics
solutions.
Company industry:
IT Services
Job role:
Research and Development

Freelance English Tutor

March 2023 - July 2024

freelance

Texas City, United States •Remote

March 2023 - July 2024

• Delivered one-on-one TOEFL preparation sessions focused on reading, listening, speaking,
and writing skills, helping students improve English proficiency and test performance.
• Developed customized study plans, practice materials, and mock examinations tailored to
individual learning needs and target score requirements.
• Assessed student progress, provided constructive feedback, and implemented targeted
improvement strategies to strengthen academic English and test-taking skills.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Graduate Research Assistant

February 2023 - May 2024

University of North Texas

Texas, United States •Remote

February 2023 - May 2024

• Conducted research and data analysis on IT industry best practices to identify trends, risks,
opportunities, and business insights.
• Compiled, analyzed, and presented research findings through detailed reports and executive
level recommendations.
• Collaborated with academic and industry stakeholders to support cybersecurity, data
management, and technology innovation initiatives.
• Authored and presented analytical reports to the Institute of Business Intelligence Innovation,
contributing to successful Department of Homeland Security-sponsored projects.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Senior Communication Specialist

May 2021 - December 2022

Global Health Development

Amman, Jordan

May 2021 - December 2022

• Analyzed program performance data from 10 Field Epidemiology Training Programs and
produced executive reports with actionable recommendations to support strategic planning and
decision-making.
• Developed executive communications, stakeholder reports, and performance summaries
highlighting organizational achievements and key initiatives.
• Conducted stakeholder interviews, gathered data from multiple sources, and transformed
findings into analytical reports and business insights.
• Supported performance monitoring, reporting, and knowledge management initiatives through
data-driven communications and documentation.
Company industry:
Non-profit Organization
Job role:
Marketing and PR

Office Manager

December 2017 - April 2021

Expert Dispatch Management & Consultants

Texas City, United States

December 2017 - April 2021

• Utilized data analysis techniques to identify and resolve operational inefficiencies, enhancing logistics performance and reducing costs.
• Designed and implemented inventory management dashboards and KPI reports, improving visibility and strategic decision-making across departments.
• Collaborated with cross-functional teams to develop shipment tracking solutions, negotiate supplier contracts, and enhance demand forecasting accuracy.
• Conducted requirements gathering sessions to ensure alignment between business needs and analytical solutions, driving operational improvements.
• Leveraged analytical skills to support business operations, contributing to data-driven decision-making and process optimization.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Office Manager

December 2017 - April 2021

Expert Dispatch Consultants

Texas, United States

December 2017 - April 2021

• Managed shipment billing, invoicing, and payment tracking using QuickBooks.
• Coordinated cross-functional operations involving dispatchers, drivers, and administrative
personnel to support service delivery.
• Maintained payroll records, workforce schedules, and operational documentation.
• Monitored compliance, risk controls, insurance requirements, permits, and safety
documentation.
Company industry:
Cyber & Network Security
Job role:
Administration

Copywriter

December 2013 - September 2018

Golin

Riyadh, Saudi Arabia •Remote

December 2013 - September 2018

• Developed data-driven narratives for hotels under the Makkah Clock Royal Tower, enhancing brand visibility and engagement.
• Analyzed marketing performance metrics to optimize SEO strategies, resulting in improved online reach and client satisfaction.
• Fostered effective communication between our agency and clients, ensuring data integrity and attention to detail in all deliverables.
• Created compelling content for advertisements and marketing materials, leveraging insights to drive business decisions and operational efficiency.
• Collaborated with cross-functional teams to align marketing goals with data analytics, supporting strategic initiatives and business growth.
Company industry:
Public Relations (PR)
Job role:
Design, Creative, and Arts

Content Developer

May 2014 - October 2017

TactiX Strategic Consulting

Amman, Jordan

May 2014 - October 2017

• Crafted data-driven narratives for the Makkah Clock Royal Tower hotels, enhancing brand
visibility and audience engagement through content.
• Evaluated SEO and performance metrics to identify trends and improve marketing effectiveness.
• Prepared client-facing reports, communications, and deliverables while maintaining strong
stakeholder relationships.
• Developed and executed targeted email and SMS marketing campaigns that increased
customer engagement by 10% and boosted sales by 15%.
Company industry:
Public Relations (PR)
Job role:
Information Technology

Sales and Marketing Executive

June 2012 - September 2015

Saba Marine Services Co. Ltd

Amman, Jordan

June 2012 - September 2015

• Leveraged logistics expertise as an offshore agent for American President Lines, optimizing supply chain solutions for regional importers and exporters.
• Analyzed market trends and crafted strategic grant proposals to align with business objectives, enhancing funding opportunities.
• Fostered strong client relationships through effective communication, ensuring high levels of customer satisfaction and retention.
• Evaluated and improved operational plans for the freight forwarding team, utilizing data-driven insights to streamline processes and enhance efficiency.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

English Content Manager

March 2010 - June 2012

What's On Arabia

Amman, Jordan

March 2010 - June 2012

• Led a team of editors to enhance operational efficiency and deliver high-quality content consistently.
• Analyzed data trends and audience engagement metrics to inform the design of a monthly B2B newsletter, improving reader retention.
• Developed and maintained a daily TV guide for The National newspaper, optimizing content presentation for better user experience.
• Collaborated in formulating the companys strategic plans, leveraging data insights to support short, medium, and long-term business objectives.
• Utilized analytical tools to assess performance metrics, driving informed decision-making and operational improvements.
Company industry:
Media Production
Job role:
Marketing and PR

Social Media Expert

February 2008 - March 2010

JO Magazine

Amman, Jordan

February 2008 - March 2010

• Leveraged social media analytics to drive targeted marketing strategies, resulting in increased online traffic and user engagement.
• Implemented SEO best practices to enhance visibility and accessibility of digital content, contributing to improved search rankings.
• Created and distributed monthly newsletters, analyzing subscriber engagement metrics to refine content and boost open rates.
• Developed a systematic approach to archiving past issues of the magazine, utilizing data management techniques to enhance user experience and facilitate easy access to commentaries and blogs.
Company industry:
Journalism
Job role:
Marketing and PR

Web Content Developer

February 2007 - October 2008

Middle East North Africa Financial Network (MENAFN)

Amman, Jordan

February 2007 - October 2008

• Analyzed and edited financial articles, enhancing content quality and clarity for improved user engagement.
• Managed and updated economic data on the company’s website, ensuring accurate representation of market shares, currencies, and economic trends.
• Developed comprehensive yearly financial reports for leading banks, leveraging data analysis to provide insights that informed strategic decision-making.
• Collaborated with cross-functional teams to streamline content processes, improving operational efficiency and data accuracy.
• Utilized analytical tools to track website performance and user interaction, driving content optimization strategies.
Company industry:
Financial Services
Job role:
Finance and Investment

Education

University of North Texas

May 2024

May 2024

Master's degree, Information Systems and Technologies

United States

With an emphasis on cybersecurity.

university of North Texas

February 2024

February 2024

Master's degree, information system and technology

United States

University of North Texas

February 2024

February 2024

Master's degree, Information Systems and technology

United States

University of North Texas

June 2022

June 2022

Bachelor's degree, Integrative Studies

United States

University of North Texas

May 2021

May 2021

Bachelor's degree, Business and Technical Communications

United States

Collin CollegeUniversity of North Texas

May 2021

May 2021

High school or equivalent, Business Field

United States

Education

Collin CollegeUniversity of North Texas

May 2019

May 2019

High school or equivalent, Business Field

United States

courses: Licensed Chemical Dependency Counselor

Skills

Sales
Expert
Sales
Expert
Receptionist
Expert
Receptionist
Expert
Newsletters
Expert
Newsletters
Expert
Newspaper
Expert
Newspaper
Expert
Marketing
Expert
Marketing
Expert
BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
DASHBOARD
Intermediate
DASHBOARD
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
INFORMATION GOVERNANCE
Intermediate
INFORMATION GOVERNANCE
Intermediate
INFORMATION SYSTEMS
Intermediate
INFORMATION SYSTEMS
Intermediate
PERFORMANCE MEASUREMENT
Intermediate
PERFORMANCE MEASUREMENT
Intermediate
REQUIREMENTS ELICITATION
Intermediate
REQUIREMENTS ELICITATION
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
EDITING
Expert
EDITING
Expert
NEWSLETTERS
Expert
NEWSLETTERS
Expert
WRITING
Expert
WRITING
Expert
AUTOMOTIVE
Expert
AUTOMOTIVE
Expert
DRIVING
Expert
DRIVING
Expert
PROOFREADING
Expert
PROOFREADING
Expert
RESEARCH
Expert
RESEARCH
Expert
TRANSLATION
Expert
TRANSLATION
Expert
WEB SITE PRODUCTION
Expert
WEB SITE PRODUCTION
Expert
ADVERTISING
Expert
ADVERTISING
Expert
Sales
Expert
Sales
Expert
Receptionist
Expert
Receptionist
Expert
Newspaper
Expert
Newspaper
Expert
Marketing
Expert
Marketing
Expert

Languages

Arabic
Intermediate
English
Native Speaker

Training and Certifications

Certifications
Labor Apprenticeship Certificate
Google Data Analytics Professional Certificates
Microsoft Power Platform Fundamentals (PL-900)
Microsoft Power BI Data Analyst Associate (PL-300)
Power Platform Fundamentals
Microsoft
Sep 2025
Show credentials
Microsoft Power BI Data Analyst
Microsoft
Jul 2025 - Jul 2026
Show credentials

Hobbies

  • Hiking/backpacking