Station Manager
BAC
Total des années d'expérience :14 years, 5 Mois
Wataniya Airways Review reports on the station activity to determine
data needed for planning station operations
Coordinate passenger reservations and ticketing
Handling the invoices of Wataniya by BAS,
Mailing invoices
Ordering stock
Collecting checks
Taken customers stock order
Supervising the stock delivery
Following up with the customer’s payment
Preparing weekly and monthly reports
Make cold calls to prospective clients and inform
them about new products and deals
Coordinate sales effort with team members and
other departments
Establishing, developing and maintaining positive
business and customer relationships
Expedite the resolution of customer problems and
complaints to maximize satisfaction
Daily tasks
Ordering stock
Sending daily report
Mailing invoices
Paying account’s and salaries
Dealing with customs and releasing merchandise
from the harbor
Organizing the book’s and the invoices for tax and
tax return
Daily banking
Wataniya Airways Singing contracts with travel agency
Opening accounts and training travel agency on
Wataniya Airways system
Handling all the sales coming from travel agency
Daily visit to travel agency and discussing their
requirements
Getting from Revenue groups fare and negotiated
with travel agency
Handling all the complains and inquiries
At The Convention Center
And Royal Suites hotel
Daily tasks
Handling incoming calls and e-mails
Delegating work to staff and managing their
workload and output
Contacting guests’ and discussing their
requirements
Analyzing guests’ feedback and providing strategic
direction to continuously improve overall rating
Coordinate and manage communication between
guests and staff and follow up to ensure complete
service recover
Working closely with management and marketing
team to increase sales
Actively listen and resolve guests’ complaints
Appraise team’s performance and produce reports
Indoor sales
Building strong relationships with guests’
Looking after, the hotel’s property by doing daily
checklist
Business owner
In South Africa
1/2/2010 - 24/9/2014
Make the business plan and the budget
Online seals
Compare sales with intended goals on
short and long term basis
Paying account’s and salaries
Buying stock
Controlling and operating point of sale system
Tawjihi
Training -