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Maher Nasr, Operations Manager

Maher Nasr

Operations Manager·promoseven

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 10 years, 9 months

Operations Manager

February 2013 - April 2013

promoseven

Dubai, United Arab Emirates

February 2013 - April 2013

Responsibilities
Action Plan and putting Strategy for the business
Preparing the Menu and the concept for the business
Dealing with suppliers
RESPONSIBILITIES
Disbursement of checks for agency expenses.
Development of individual program budgets
Managing day to day processing of accounts receivable and payable
Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
Helping and creating organizational and program budgets in collaboration.
Play a significant role in long-term planning, including an initiative geared toward operational excellence

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Outlet Manager

January 2010 - December 2012

Byblos Hospitality

United Arab Emirates

January 2010 - December 2012

Byblos Hospitality
➢ Bazerkan Lebanese Restaurant, Dubai, UAE
Tenure:Jan 2010 until 2012 ( September)
Title: Restaurant Outlet Manager

RESPONSIBILITIES
• Taking responsibility for the business performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit and staff development.
• Setting budgets and/or agreeing them with senior management.
• Planning and coordinating me

Company industry:
Hospitality & Accomodation
Job role:
Management

Manager

May 2007 - January 2010

Saj Express Restaurant Dubai UAE

Dubai, United Arab Emirates

May 2007 - January 2010

➢ Saj Express Restaurant Dubai UAE
Tenure: May 2007-2010
Title: Manager

RESPONSIBILITIES
• Customer service
• Food cost
• Inventories
• Delivery section manager
• Ensuring an operative working environment
• Training manager
• Opening and closing procedures

Company industry:
Hospitality & Accomodation
Job role:
Management

Head waiter

January 2006 - January 2007

Nando's Restaurant

Kuwait

January 2006 - January 2007

➢ Nando's Restaurant, Lebanon
Tenure: 2006-2007
Title: Head waiter
RESPONSIBILITIES
• Customer Service Management
• Training staff
• PR
• Opening and closing procedures

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Shift Leader

June 2006 - August 2006

Boeyker Co

Lebanon

June 2006 - August 2006

Personal development: Hygiene's training Boeyker Co.
➢ Eddy Sand Resorts, Lebanon
Tenure: Summer 2006
Title: Shift Leader

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Team leader

January 2002 - September 2005

Crepaway Restaurant Beirut

Beirut, Lebanon

January 2002 - September 2005

➢ Crepaway Restaurant Beirut, Lebanon
Tenure: January 2004 - August 2006
Title: Team leader

RESPONSIBILITIES
• Staff training (customer service, menu knowledge etc.)
• Assisting manager in managing staff.
• Customer service.
• Assuring customer satisfaction.
• 3 month kitchen duty, assisting the chef.
Personal development: Training as a bar tender.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter (Part time)

April 2003 - August 2003

Pain D' or Catering Beirut

Beirut, Lebanon

April 2003 - August 2003

➢ Pain D' or Catering Beirut, Lebanon
Tenure: April - August 2003
Title: Waiter (Part time)

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

BCU

January 2006

January 2006

High school or equivalent,

Lebanon

2005-2006 BCU [BUSINESS &COMPUTER UNIVERSITY]

Skills

Hospitality Management
Expert
Hospitality Management
Expert
Customer Service
Expert
Customer Service
Expert
Sales Targets
Expert
Sales Targets
Expert
Restaurants
Expert
Restaurants
Expert
Hotel Management
Expert
Hotel Management
Expert
AND SALES
Beginner
AND SALES
Beginner
BUDGETS
Expert
BUDGETS
Expert
CLOSING
Expert
CLOSING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MARKETING
Expert
MARKETING
Expert
PR
Intermediate
PR
Intermediate
PROMOTIONAL
Expert
PROMOTIONAL
Expert
SALES
Expert
SALES
Expert
SATISFACTION
Expert
SATISFACTION
Expert
TRAINING
TRAINING
Hospitality Management
Expert
Hospitality Management
Expert
Customer Service
Expert
Customer Service
Expert
Sales Targets
Expert
Sales Targets
Expert
Restaurants
Expert
Restaurants
Expert
Hotel Management
Expert
Hotel Management
Expert

Languages

Arabic

Expert

English

Expert

French

Beginner

Training and Certifications

Training
customer customer
hygine
Jun 2010