Manager
MCX SX Stock Exchange Limited
مجموع سنوات الخبرة :20 years, 5 أشهر
Part of a team to set up Clearing, Settlement, Risk Management and Surveillance functions in the Stock Exchanges environment.
Clearing and settlement of trades for Equity and Debt segment.
Well versed with regulatory framework of securities and debt market industry.
Expertise in Business Analysis, Requirement Study, Software System Testing, User Training and Implementation Support.
Continues support to Business Development team for client acquisition and ensure the deliverable to meet stake holder’s expectation and delight.
Have setup the IRF settlement desk for settlement of G-Sec via SGL & CSGL account.
Have setup the RTGS desk since initiation of approvals from RBI & SEBI to implementation of system.
Coordination with CDSL and NSDL depositories for system setup of SLB, OFS, Corporate bonds settlement.
Working closely with business teams on new product development and product extensions to enhance market participation and increased customer experience
Working as a product manager for custody business.
Managing the back office operations for equity, derivatives & commodity segments - security and funds settlements, maintenance of books of accounts, reconciliations and exchange compliance and other related activities
Developing and streamlining systems for operational effectiveness and meet the KPI/KRIs
Managing multiple teams, conducting regular reviews, profile analysis and the recruitment initiatives
Drive process improvements, process automation and process re engineering, quality control process and new process design
Have setup the Custodial Desk for Edelweiss Custodial Services Limited, IPO bidding & financing desk, commodity desk for physical delivery of commodities (prop & arbitrage product).
Interacting with various other agencies such as banks, depositories, exchanges and managing the other partners
Managing various banking and affiliate channels, ensuring the timely fund settlements, clearance and reconciliation.
Working closely with business teams on new product development and product extensions to ensure more value propositions and increased customer experience.
Execution of various projects, design and manage the UAT process, defect tracking and improve the resolution time to reduce the lead time for new roll outs.
Part of the core team for all the strategic decisions
To handle the High Net worth Customers account.
Handled grievance from Customers - Mainly banks and exporters based in South & Central Mumbai
Identified issues that impeded the prompt solution of service incidents for surfacing with relevant departments/countries for resolution.
Provided immediate resolution to their customer complaints
Also worked as a Team Coach and in the absence of the Team Leader helped in the coaching and monitoring of team and new agents
Training them on how to handle case and customer issues and thereby achieving team goals.
Quality assessment and call monitoring for the team and ranking them on quality parameters.
Report generations: Daily tracing reports, team performance reports, call monitoring quality, escalation reports.
Support sales to regain and retain customers and grow revenue.
Have successfully handled key customers like Info media, McKinsey, Bombay Dyeing, State Bank of India.
Handled and solved issues by doing route cause analysis to deliver brand standard services to customer
Project leader for the internal project for revenue generation in the department “KAS for CASH” and implementation of the project.
Auditor - Customer Service, International Business Group Processes (IBG)
Process analysis
Preparing weekly, monthly MIS
Review of processes and increase first contact resolutions
Providing feedback and training to officers
Daily updates on product and process changes
Assisting team with queries, imparting training on new process and variants
Weekly tests to monitor the product & process knowledge of the officers.
Coach, guide and mentor the new joinee’s as a Team Coach
Implementation of Business continuity program, by training the officers at different locations.
Year College/School University Class Percentage Masters in Financial Management 2009 Jamanalal Bajaj Institute of Management Studies Mumbai Ist 67
Bachelor of Management Studies (specialization in Finance) 2003 Nagindas Khandawala College Mumbai Ist with distinction 72
H.S.C. 2000 New English Junior College Mumbai Ist 66
S.S.C. 1998 Holy Paradise English High School Mumbai Ist 61