Mahesh Ramakrishna

• Lead enterprise-wide problem management, engineering, automation, and
DevOps initiatives.
• Innovation and Automation
• Develop AI-Ops solutions to enhance stability and reduce incidents.
• Drive enterprise incident reduction programs across technology domains.

Have 18+ years of experience in IT industry, started my career as DBA and System Administrator from Jan 2000 to Feb 2004 at Visesh Infosystems Ltd.
Second: Hewlett Packard from Feb 2004 to Aug 2006 as Information Security Admin and service transition SME from Canada and Europe.
Present: Fidelity Investments from Aug 2006 till date, started as individual contributor as Windows and Vmware Admin and became manager of the team from 2010 managing server support operations and 36 associates with different level and in 2014 started managing Unix, Linux and Cloud operations team.

Follow are my experience in my career:
Managed cross functional teams for IT Infrastructure

Solid experience in managing multiple teams, experienced in working with senior leadership team on strategic planning and implementation

Worked on process and procedure to reduce cycles time to delivery and also provided cost effective solutions

Maintained 98% of high availabilityon infrastructure space

Maintained 95% compliance on security vulnerability patching on windows, Linux, Solaris and AIX server environment

Built DevOps team within production support / server operations team and delivered multiple automations to reduce repeated manual efforts on incident and change management related task

Cost elimination projects: Automated server patching, migrated servers out of AIX and Solaris to Linux, migrated physical server to Vmware virtual machines and private cloud build on XEN hypervisor and openstack

Provided multiple ideas to reduce IT code by introducing self service options on IT operations, Automated compliance patching and Auto remediation on Incident tickets

Transition multiple production support operations from US to India and also started 24/7 prod support from India

Presently working closely to migrate applications from BAU to cloud

Worked on multiple initiatives based on organization needs

• Ensured stability across Linux, Windows, and private cloud environments.
• Implemented SRE practices and coached teams in Agile and Infrastructure
as-Code.
• Partnered with business units to migrate workloads to public and private
cloud.
• Innovation and research

• Managed 53-member team across multiple platforms (Linux, VMware,
Hadoop, Cloud).
• Oversaw 2500 ESX, 13, 000 Linux, 6, 000 Windows, and 24, 000 cloud
instances.
• Reduced incident tickets by 40% and improved MTTR/SLA compliance.
• Introduced self-service automation for patching, file systems, and
VIP/SUDO processes.

• Led 35-member team delivering Windows & VMware operations.
• Established 24/7 offshore operations, managing 9, 000 servers.
• Achieved 98% compliance in server patching and eliminated major
incidents.

• Supported Windows server operations, incident/change/release
management.
• Transitioned VMware support from US to India.

• Managed security administration for Whirlpool across OS, SAP, Oracle,
Citrix.
• Transitioned security administration processes from Canada and EMEA to
India.

• Oversaw IT infrastructure and ERP application deployment.
• Managed Servers, Operating System, Database Administration and Citrix MetaFrame administration.