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Mahmoud Elkafrawy , sales & customer service representative

Mahmoud Elkafrawy

sales & customer service representative ·Etisalat

United Arab Emirates

Bachelor's degree, economic studies & political science

Work experience

Total years of experience: 3 years, 9 months

sales & customer service representative

September 2022 - Present

Etisalat

Dubai, United Arab Emirates

September 2022 - Present

Drive revenue growth through strategic up-selling and cross-selling of telecommunications products and
services
Manage complex customer inquiries for mobile, internet, and TV services across multiple channels
Process and resolve billing discrepancies while maintaining customer satisfaction
Implement customer retention strategies aligned with company objectives
Ensure compliance with telecom industry regulations and data protection standards
Key Achievements:
Achieved 115% of quarterly sales targets through effective cross-selling strategies
Maintained customer satisfaction rating above 95% through excellent service delivery
Company industry:
Telecommunications
Job role:
Sales

Education

Alexandria University

May 2020

May 2020

Bachelor's degree, economic studies & political science

Egypt

GPA (percentage): 75.48%

GPA (percentage): 75.48%

Skills

Account Management
Expert
Account Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
B2B
Expert
B2B
Expert
Business Development
Expert
Business Development
Expert
Telemarketing
Expert
Telemarketing
Expert
Client Relationship Building
Expert
Client Relationship Building
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
Sales Pipeline Management
Expert
Sales Pipeline Management
Expert
Customer Service
Expert
Customer Service
Expert
communication
Expert
communication
Expert
sales
Expert
sales
Expert
CRM Management
Expert
CRM Management
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Certifications
Business Development & B2BSales for Startups-Sales Valley
May 2023
Show credentials