Mahmoud Abd El Moniem, Logistics Team Leader

Mahmoud Abd El Moniem

Logistics Team Leader

noon

Location
Egypt - Cairo
Education
Bachelor's degree, Management Information Systems
Experience
14 years, 4 Months

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Work Experience

Total years of experience :14 years, 4 Months

Logistics Team Leader at noon
  • Egypt - Cairo
  • My current job since October 2018

Handled day-to-day shipping and receiving overseeing the daily packages, planned and supervised the shipments from the network to end-user and scheduled daily and weekly routes, coordinated the dispatching of the drivers to accomplish daily delivery requirements, led the delivery operation team and supervised several hubs together, resolving problems, improving operations and providing exceptional client support, handling the customers inquiries and concerns, increasing customer satisfaction by resolving the delivery issues.

Hub Manager at Presto Deliveries
  • Egypt - Cairo
  • October 2017 to October 2018

Managed the hub operations.

Operations Supervisor at Fetchr
  • Egypt - Cairo
  • October 2016 to October 2017

Supervised the hub operations.

Customer Service Team Leader at Sedar
  • Egypt - Cairo
  • January 2015 to February 2016

Handled day-to-day customer contact via phones, faxes and emails.

Branch Manager - Customer Service at Samsung
  • Egypt - Cairo
  • January 2013 to January 2015

Managed the customer service team at the branch.

Operations Coordinator at Jumia
  • Egypt - Cairo
  • January 2012 to December 2012

Solved the clients' issues.

Customer Service Team Leader at Mashaweer
  • Egypt - Cairo
  • January 2011 to January 2012

Handled day-to-day customer contact via phones, faxes and emails.

Customer Service Representative at Americana Group
  • Egypt - Cairo
  • January 2010 to January 2011

Responded to customer requests for products, services and company information.

Data Entry Specialist at Cairo Foam
  • Egypt - Cairo
  • February 2009 to August 2009

Completed data entry tasks with accuracy and efficiency.

Education

Bachelor's degree, Management Information Systems
  • at Mokattam Academy For Modern Science
  • September 2008

Computer

Specialties & Skills

operations
Deliveries
Shipping
Customer Support
Logistics
Shipping and receiving
Supervision
Team building
Organization
Team management
Issue resolution
Microsoft Excel
Microsoft Word
Internet
Operational improvement
Customer service

Languages

Arabic
Expert
English
Expert