Receptionist
Sultan Gardens Resort,sharm elshikh
Total years of experience :4 years, 8 Months
The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below:
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business runningReport issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.Process necessary paperwork to rebate customer service charges.Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.Update the system with messages regarding ATM/debit cards and service charge rebates.Sell state license plate renewal stickers, including conducting necessary online verification.Balance customer checkbooks.Perform customer requested research, including printing statement and check copies.Input, maintain and/ or delete ATM and debit cards within system.Transfer funds to cover customer overdrafts as directed by bank operations.Notify the research and adjustment coordinator of required adjustments as reported by customers.Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.Distribute to customers and properly log all “hold statements” and check orders held by the bank.Act as backup to the switchboard operator, ATM/debit card coordinator and safe deposit vault attendant.Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.Monitor the “bad address” report and attempt to track down customers and obtain updated information.Assist the operations processing specialist by verifying the accuracy of document images.Open, set timers and close the safe deposit vault utilizing dual control.Conduct call-backs to external check printing companies to verify customer information.Process lockbox payments, including deposit preparation and daily report transmission.Contact customers to obtain necessary signatures on items with missing or irregular signatures.Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
كاتب في دائره التأمينات العامة
دراسة ادارة الاعمال وتكنولوجيا المعلومات
