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mahmoud abdelsalam, Dispatcher Support(Amazon)

mahmoud abdelsalam

Dispatcher Support(Amazon)·MMSolution

United Arab Emirates

Bachelor's degree, (Alsun

Work experience

Total years of experience: 7 years, 7 months

Dispatcher Support(Amazon)

June 2023 - February 2026

MMSolution

Florida, United States •Remote

June 2023 - February 2026

supporting amazon drivers all way during their journey and providing them help in
case of facing any kind of technical or mechanical problems through calls or
messages with specific authoritiesments/Tasks
Company industry:
General Engineering Consultancy

Receptionist

April 2022 - February 2026

Neo Roya Organization

Alexandria, Egypt

April 2022 - February 2026

Greet and assist visitors/customers, Answer and transfer phone calls
Schedule and confirm appointments, Handle mail, emails, and inquiries
Maintain reception area and records And Provide general administrative support
Company industry:
Medical Clinic

Customer Service Specialist

February 2021 - February 2026

Talabat octopus outsource

Alexandria, Egypt

February 2021 - February 2026

I was in charge of answering Customers chats to the best of my ability and making
judgments to resolve customer issues. Ensuring that all of our clients are happy with
our services.
Company industry:
Catering, Food Service, & Restaurant

Sales Consultant

August 2018 - February 2026

YallaTravel

Alexandria, Egypt

August 2018 - February 2026

Offered strong customer service skills, keeping customers satisfied by helping them
and solving their problems with hotels reservation, provided the best solutions.
Promoting and selling a variety of travel services, attractions and vacation packages.
Company industry:
Catering, Food Service, & Restaurant

Affiliate Sales Representative

January 2025 - January 2026

Nushea skincare

London, United Kingdom •Remote

January 2025 - January 2026

Writes comments or replies to people on videos to engage potential customers on
tiktok Sends offers to interested people. Guides them through the steps to make a
purchase. Earns a commission for every sale made.
Company industry:
Perfume & Cosmetics

Education

University

January 2019

January 2019

Bachelor's degree, (Alsun

Egypt

Aswan University

January 2019

January 2019

Bachelor's degree, Arts And Languages

Egypt

Skills

ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate

Languages

English
Beginner
Spanish
Beginner
Arabic
Beginner
Japanese
Beginner

Training and Certifications

Certifications
Mastering Scrum: A Hands-On Guide to PSM Certification
English in the Workplace: Softskills
Excel Basics for Data Analysis
CVS Health Call Center Customer Service Professional Certificate
Mastering Scrum: A Hands-On Guide to PSM Certification
English in the Workplace: Softskills
Excel Basics for Data Analysis
CVS Health Call Center Customer Service Professional Certificate