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mahmoud abdelsalam, Dispatcher Support(Amazon)

mahmoud abdelsalam

Dispatcher Support(Amazon)·MMSolution

United Arab Emirates

Bachelor's degree, (Alsun

Work experience

Total years of experience: 7 years, 7 months

Dispatcher Support(Amazon)

June 2023 - February 2026

MMSolution

Florida, United States Remote

June 2023 - February 2026

supporting amazon drivers all way during their journey and providing them help in
case of facing any kind of technical or mechanical problems through calls or
messages with specific authoritiesments/Tasks

Company industry:
General Engineering Consultancy

Receptionist

April 2022 - February 2026

Neo Roya Organization

Alexandria, Egypt

April 2022 - February 2026

Greet and assist visitors/customers, Answer and transfer phone calls
Schedule and confirm appointments, Handle mail, emails, and inquiries
Maintain reception area and records And Provide general administrative support

Company industry:
Medical Clinic

Customer Service Specialist

February 2021 - February 2026

Talabat octopus outsource

Alexandria, Egypt

February 2021 - February 2026

I was in charge of answering Customers chats to the best of my ability and making
judgments to resolve customer issues. Ensuring that all of our clients are happy with
our services.

Company industry:
Catering, Food Service, & Restaurant

Sales Consultant

August 2018 - February 2026

YallaTravel

Alexandria, Egypt

August 2018 - February 2026

Offered strong customer service skills, keeping customers satisfied by helping them
and solving their problems with hotels reservation, provided the best solutions.
Promoting and selling a variety of travel services, attractions and vacation packages.

Company industry:
Catering, Food Service, & Restaurant

Affiliate Sales Representative

January 2025 - January 2026

Nushea skincare

London, United Kingdom Remote

January 2025 - January 2026

Writes comments or replies to people on videos to engage potential customers on
tiktok Sends offers to interested people. Guides them through the steps to make a
purchase. Earns a commission for every sale made.

Company industry:
Perfume & Cosmetics

Education

University

January 2019

January 2019

Bachelor's degree, (Alsun

Egypt

Aswan University

January 2019

January 2019

Bachelor's degree, Arts And Languages

Egypt

Skills

ACTIVE LISTENING

Intermediate

ADAPTABILITY

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

SALES

Intermediate

SELLING TECHNIQUES

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

ADAPTABILITY

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CREATIVE PROBLEM SOLVING

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER SERVICE

Intermediate

FLEXIBLE TYPE

Intermediate

SALES

Intermediate

SELLING TECHNIQUES

Intermediate

TELEPHONE SKILLS

Intermediate

Languages

English

Beginner

Spanish

Beginner

Arabic

Beginner

Japanese

Beginner

Training and Certifications

Certifications
Mastering Scrum: A Hands-On Guide to PSM Certification
English in the Workplace: Softskills
Excel Basics for Data Analysis
CVS Health Call Center Customer Service Professional Certificate
Mastering Scrum: A Hands-On Guide to PSM Certification
English in the Workplace: Softskills
Excel Basics for Data Analysis
CVS Health Call Center Customer Service Professional Certificate