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Mahmoud AL-Kilani, Charter Sales Manager - Middle East

Mahmoud AL-Kilani

Charter Sales Manager - Middle East ·SHY Aviation DMCC

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 24 years, 11 months

Charter Sales Manager - Middle East

September 2016 - Present

SHY Aviation DMCC

Dubai, United Arab Emirates

September 2016 - Present

With a new venture in the middle east appointed to introduce SHY Aviation to the middle east business aviation sector, develop the charter market and maximize profit.
Company industry:
Airlines
Job role:
Sales

Senior Charter Sales Broker

October 2014 - August 2016

Air Charter International (Arabia) Ltd

Dubai, United Arab Emirates

October 2014 - August 2016

My role was to provide a consultative approach on providing solutions for executive, passenger and cargo which included extensive market research and business development in the Middle East and Africa.
Achievements:
I have confirmed 17 flights with around USD 130, 000 of commissions for the company.
Developed a network of medical providers to assist in providing a one stop shop for air ambulance flights.
Company industry:
Airlines
Job role:
Sales

Guest Services Executive

January 2011 - September 2014

Royal Jet Group

Abu Dhabi, United Arab Emirates

January 2011 - September 2014

Royal Jet is an award-winning international luxury flight service provider with largest BBJ fleet in the Middle East
My role was to make accurate & rapid quotations, and closing deals, then liaise between all departments such as operations, catering, crew services, scheduling, ground services and FBO in setting the flight and assure that all is going very smooth.
Achievements:
I was selected as Guest Services of the month 8 times during my tenure.
I was able to sell empty legs worth of USD 800, 000 which was a pure net profit for the company.
Company industry:
Airlines
Job role:
Sales

Charter Sales Executive

January 2009 - September 2010

Air Charter Service FZCo

Dubai, United Arab Emirates

January 2009 - September 2010

Air Charter Service is the one of the leading Charter brokering companies in the world, providing customers with outstanding service, unrivaled flexibility, and unparalleled value. ACS was my entry into the business aviation sector, I went through extensive training on how to become a broker for 5 months in Dubai and 1 month in London which included, flight quoting, negotiations and booking, client relationship management, & business development.

Achievements:
I created a list of around 220 potential clients, target clients and actual clients from scratch. I have managed to earn around GBP 150, 000 of commissions during my tenure.
Company industry:
Airlines
Job role:
Sales

Executive Property Consultant

January 2007 - November 2008

Engel & Voelkers

Dubai, United Arab Emirates

January 2007 - November 2008

Engel & Völkers is one of the biggest real estate companies with more than 300 offices around the world. My responsibilities included: acquiring exclusive properties. Guiding investors to buy the right property in Dubai, closing of sales, & after sales service.
Achievements:
I have sold a whole floor of a residential building at Culture Village (Nur Tower) worth of AED 30, 000, 000ervice.
Company industry:
Real Estate
Job role:
Sales

Sales & Marketing Executive

February 2001 - October 2006

Room Service Deliveries LLC

Dubai, United Arab Emirates

February 2001 - October 2006

RSD is the leading gourmet food delivery service in Dubai and Abu Dhabi.
My tasks were contracting 5-star restaurants for their delivery service in Dubai & Abu Dhabi. Preparing RSD delivery booklet. Selling advertisements for RSD booklet. Distribution of RSD booklet to targeted market of HNW clients. Finally, overseeing day to day operations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Education

University of Sharjah

January 2002

January 2002

Bachelor's degree, Business Administration

United Arab Emirates

Unfortunately and due to some financial restrictions, I was unable to complete my university degree.

Skills

Account Management
Expert
Account Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Guest Service
Expert
Guest Service
Expert
Aviation Industry
Expert
Aviation Industry
Expert
Customer Service
Expert
Customer Service
Expert
MS Office
Expert
MS Office
Expert
Negotiation
Expert
Negotiation
Expert
Client retention
Expert
Client retention
Expert
Account Management
Expert
Account Management
Expert
Time management
Expert
Time management
Expert
Tele Sales
Expert
Tele Sales
Expert
Customer Service
Expert
Customer Service
Expert
Account Management
Expert
Account Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Guest Service
Expert
Guest Service
Expert
Aviation Industry
Expert
Aviation Industry
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Closing techniques
Right Track Training Solutions
Mar 2010
Team Dynamics
ABAMI
Dec 2013
Influencing and Negotiating Skills
Gulf Center for Aviaiton Studies GCAS
Sep 2013
Safety Management Systems
Kratis Training
Feb 2012
How to be come a "Charter Broker"
ACS Head Quarters London
May 2009

Recommendations

Claudio Lietaert

Feb 2013

Feb 2013

Brokerage & FBO Sales Section Head•Colleague

Having worked together with Mahmoud for several years, I am able to positively comment on his sales skills: drive to find new customers in niche markets, client relationship- building efficiency as well as long-term retention. His work output is of a high quality as much as entrusting him with complex duties has never been an issue as procedures are followed correctly. In case something out of the ordinary would come up, his capabilities to analyze the actual requirement with new parameters would benefit the outcome. Suggestions for the benefit of the team have been made by him in the past and implemented accordingly. Mahmoud is a team member that can be relied upon and it is a pleasure having him on board for some years now.

Hobbies and interests

Fishing & Camping