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Mahmoud Allam, Maintenance Department Manager ( Sales & Service )

Mahmoud Allam

Maintenance Department Manager ( Sales & Service )·TRUST Elevators & Escalators

Egypt

Master's degree, Sales & Marketing

Work experience

Total years of experience: 26 years, 4 months

Maintenance Department Manager ( Sales & Service )

September 2025 - Present

TRUST Elevators & Escalators

Cairo, Egypt

September 2025 - Present

New Sales & Maint. Contract Sales
• Developed and implemented innovative sales strategies for new maintenance contracts, driving revenue growth.
• Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
• Analyzed market trends to identify opportunities for expanding service offerings and improving brand positioning.
• Collaborated with cross-functional teams to align marketing initiatives with sales objectives, ensuring cohesive messaging.
• Trained and mentored sales staff, fostering a high-performance culture and achieving team sales targets.
• Utilized CRM tools to track sales performance, optimizing processes for increased efficiency and effectiveness.
• Spearheaded promotional campaigns that successfully elevated brand visibility and attracted new clientele.
Company industry:
Manufacturing
Job role:
Sales

Maintenance Sales Manager

September 2023 - September 2025

Egypt Gulf Elevators & Escalators EGGEEC

Cairo, Egypt

September 2023 - September 2025

• Developed and managed maintenance and repair contracts with key clients, enhancing customer satisfaction and loyalty.
• Collaborated with cross-functional teams to identify customer needs and tailor solutions, resulting in increased contract renewals.
• Analyzed market trends and customer feedback to optimize service offerings and improve competitive positioning.
• Implemented strategic marketing initiatives to promote maintenance services, driving revenue growth and brand awareness.
• Fostered strong relationships with major customers, ensuring effective communication and timely resolution of issues.
• Leveraged data-driven insights to inform decision-making and enhance service delivery efficiency.
• Achieved significant improvements in customer retention rates through proactive engagement and service excellence.
Company industry:
Manufacturing
Job role:
Sales

Sales & Marketing Consultant

July 2021 - September 2023

Freelancer

Cairo, Egypt

July 2021 - September 2023

* Sales & Marketing Plan
* Business Plan
* Marketing Budget
* Marketing Research
* Marketing Strategy
* Media Planning
* Sales Analysis
Company industry:
Business Consultancy Services
Job role:
Consulting

Marketing Manager

April 2016 - June 2021

Jameel Motors - Jameel Finance Egypt

Cairo, Egypt

April 2016 - June 2021

Marketing Manager (elmobasher, Used Cars and Insurance)

• Spearheaded the development of strategic marketing objectives and operational plans, enhancing overall marketing efficiency.
• Implemented effective frameworks and metrics to assess the success of marketing initiatives and ensure alignment with organizational goals.
• Crafted comprehensive annual marketing and advertising plans, driving brand awareness and customer engagement.
• Coordinated promotional programs that significantly boosted sales and market presence in the used cars and insurance sectors.
• Leveraged data-driven insights to refine marketing strategies, resulting in improved campaign performance and customer acquisition.
• Fostered cross-functional collaboration to align marketing efforts with sales objectives, contributing to overall business growth.
Company industry:
Automotive Dealership & Distributor
Job role:
Marketing and PR

ِAssistant Brand Manager - Ford

May 2014 - April 2016

Jameel Motors Egypt

Cairo, Egypt

May 2014 - April 2016

• Developed and executed strategic marketing plans to achieve brand objectives and drive sales growth.
• Conducted market research and analysis to identify consumer trends and optimize marketing strategies.
• Collaborated with cross-functional teams to launch successful marketing campaigns, enhancing brand visibility and engagement.
• Utilized data-driven insights to measure campaign effectiveness and adjust tactics for maximum ROI.
• Fostered strong relationships with key stakeholders to ensure alignment on brand vision and goals.
• Spearheaded initiatives that resulted in a significant increase in market share and customer loyalty.
• Mentored junior team members, cultivating a high-performance culture within the marketing department.
Company industry:
Automotive Dealership & Distributor
Job role:
Marketing and PR

Commercial Vehicles Sales Manager - Renault

December 2011 - April 2014

Gulf Advantage Automobiles (Suhail Bahwan Automotive Group)

Riyadh, Saudi Arabia

December 2011 - April 2014

Led and supervised the sales team to create a structured sales process from prospecting to follow-up, enhancing overall efficiency.
• Established monthly sales forecasts, driving accountability and performance within the team.
• Fostered skill development through ongoing training sessions and role plays, improving team capabilities and sales effectiveness.
• Managed comprehensive reporting systems for top management, ensuring alignment between sales and marketing departments.
• Collaborated with the marketing team to design and implement promotional strategies, boosting brand visibility and sales performance.
• Transitioning into roles such as Marketing Manager and Sales Director, leveraging sales expertise to drive integrated marketing and sales strategies.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Automotive Senior Sales Supervisor

February 2010 - October 2011

Corporate Leasing Company Egypt ( Corplease )

Cairo, Egypt

February 2010 - October 2011

Automotive Sales ( Leasing )
• Leveraged extensive automotive sales experience to drive leasing strategies, enhancing customer engagement and satisfaction.
• Developed and executed targeted marketing campaigns that resulted in increased brand awareness and lead generation.
• Collaborated with cross-functional teams to optimize sales processes, leading to improved conversion rates.
• Analyzed market trends and customer feedback to inform product positioning and promotional strategies.
• Cultivated strong relationships with clients, resulting in a loyal customer base and repeat business.
• Trained and mentored junior sales staff, fostering a high-performance sales culture.
• Utilized data-driven insights to refine sales tactics and achieve monthly sales targets consistently.
Company industry:
Banking
Job role:
Sales

Senior Sales Supervisor - Daihatsu (Retail & Fleet)

January 2006 - February 2010

Jameel Motors - Jameel Finance Egypt

Cairo, Egypt

January 2006 - February 2010

Retail & Fleet Sales For Passenger & Commercial Vehicles
• Led retail and fleet sales initiatives for both passenger and commercial vehicles, driving revenue growth and market share expansion.
• Developed and executed strategic marketing plans that enhanced brand visibility and customer engagement.
• Cultivated strong relationships with key stakeholders, resulting in increased customer loyalty and repeat business.
• Analyzed market trends and customer feedback to inform product positioning and promotional strategies.
• Collaborated with cross-functional teams to optimize sales processes and improve customer experience.
• Trained and mentored sales teams, fostering a high-performance culture that consistently exceeded sales targets.
• Leveraged data-driven insights to refine sales strategies and maximize profitability.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Fleet Salesman

January 2000 - December 2005

.Misr 2000 Co

Cairo, Egypt

January 2000 - December 2005

Hardware & Software Sales
• Developed and executed strategic sales plans to drive hardware and software sales growth.
• Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
• Analyzed market trends and competitor strategies to identify new sales opportunities.
• Collaborated with cross-functional teams to align marketing initiatives with sales objectives.
• Utilized data-driven insights to optimize sales processes and improve conversion rates.
• Trained and mentored junior sales staff, fostering a high-performance sales culture.
• Presented product demonstrations and tailored solutions to meet client needs effectively.
• Achieved and exceeded sales targets consistently, contributing to overall business success.
Company industry:
Software Development
Job role:
Sales

Education

Arab Academy For Management, Banking And Financial Sciences

May 2022

May 2022

Master's degree, Sales & Marketing

Egypt

GPA (percentage): 92%

GPA (percentage): 92%

MBA (Sales, Marketing & Digital Marketing)

كلية التجارة - جامعة عين شمس - القاهرة

November 2003

November 2003

Bachelor's degree, محاسبة و ادارة اعمال

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

محاسبة و ادارة اعمال
View attachment

Skills

Automotive Marketing
Expert
Automotive Marketing
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Leasing
Expert
Leasing
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Marketing Science
Expert
Marketing Science
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Negotiation
Expert
Negotiation
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Sales Analysis
Expert
Sales Analysis
Expert
Effective Communication
Expert
Effective Communication
Expert
Marketing Research
Expert
Marketing Research
Expert
Media Planning
Expert
Media Planning
Expert
Closing
Expert
Closing
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Prospecting
Expert
Prospecting
Expert
Problem Solving
Expert
Problem Solving
Expert
Data Analysis
Expert
Data Analysis
Expert
Emotional Intelligence
Expert
Emotional Intelligence
Expert
Achieving Sales Targets
Expert
Achieving Sales Targets
Expert
Social Selling
Expert
Social Selling
Expert
Adaptability
Expert
Adaptability
Expert
Relationship Building
Expert
Relationship Building
Expert
Leading Figure
Expert
Leading Figure
Expert
Marketing Management
Expert
Marketing Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Marketing Mix
Expert
Marketing Mix
Expert
Product Expertise
Expert
Product Expertise
Expert
Operation
Expert
Operation
Expert
Customer Service
Expert
Customer Service
Expert
Collaboration
Expert
Collaboration
Expert
Following Up
Expert
Following Up
Expert
Marketing Communications
Expert
Marketing Communications
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Leadership and Management Skills
Expert
Leadership and Management Skills
Expert
Management
Expert
Management
Expert
Sales Management
Expert
Sales Management
Expert
Project Management
Expert
Project Management
Expert
Business Development
Intermediate
Business Development
Intermediate
Public Relations
Expert
Public Relations
Expert
Team Management
Expert
Team Management
Expert
Sales Growth
Expert
Sales Growth
Expert
Digital Media
Expert
Digital Media
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Leadership
Expert
Leadership
Expert
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
Marketing ROI
Expert
Marketing ROI
Expert
Market Data
Expert
Market Data
Expert
AUTOMOTIVE INDUSTRY
Expert
AUTOMOTIVE INDUSTRY
Expert
E COMMERCE
Expert
E COMMERCE
Expert
Marketing B2B
Expert
Marketing B2B
Expert
Marketing B2C
Expert
Marketing B2C
Expert
Google Adwords
Expert
Google Adwords
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
SEO
Expert
SEO
Expert
Social Media
Expert
Social Media
Expert
MASTER OF BUSINESS ADMINISTRATION MBA
Expert
MASTER OF BUSINESS ADMINISTRATION MBA
Expert
BANKING
Expert
BANKING
Expert
Market Risk
Expert
Market Risk
Expert
B2B Sales
Expert
B2B Sales
Expert
market share
Expert
market share
Expert
Automotive Marketing
Expert
Automotive Marketing
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Leasing
Expert
Leasing
Expert
Marketing Science
Expert
Marketing Science
Expert

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Training
Fundamentals of Marketing, Digital Marketing, Paid Advertising & Sales
FIVE MEDIA
Feb 2025
Content Marketing
VISION PLATFORM
Feb 2025
Product knowledge training
ALJ Academy
Oct 2008
Time Management
American University in Cairo AUC
Jun 2010
Core Professional Sales Skills
Renault Academy
Dec 2012
Basic Automobile Technology
Renault Academy
Mar 2014
High Performance Fleet Sales
Renault Academy
Jun 2012
Sales & Product Training
Renault Academy
Apr 2012
Building Professional Relationships
Ford Academy
Apr 2019
(Renault Academy Training Passport ( Certified Professional
Renault Academy
Jul 2012

Hobbies

  • Football, Swimming
  • Traveling
  • Reading